Find All-inclusive Hotel in Puerto del Carmen

"Reception staff are excellent. After that it’s downhill. Food is terrible! Not fresh, highly processed and dining area has school canteen vibes. The cleaner would enter our apartment early morning (often before 9am) and ignore requests that we did not want to be disturbed. And her cleaning skills are lacking at the best of times. Entire place needs attention. Two others had lots of cockroaches in their apartments but we were lucky to avoid unwanted guests. "

"We stayed in room 415, overlooking the pool and sea view, the room was cleaned daily. There is a good array of food for breakfast and always plentiful. Staff were pleasant and helpful. I had an amazing massage at the wellness centre. Hotel is in a good location with easy access to shops, restaurants and public transport. "

"Clean room staff very helpful and friendly pool and surrounding area all very good "

"The Gardens are beautiful with lush greenery, many water features and a back door onto the promenade, a Mini Golf area, several swimming pools, fish pond, a couple of cafes and a multitude of sun loungers. you are bound to feel relaxed in such salubrious surrounds"

"Been here several times. The rooms are a good size and we got the room we asked for. Downsides breakfast always the same and very boring. The WiFi is terrible wherever you are in the hotel. "

"Room clean staff courteous"

"Room was clean and comfortable"

"The staff were really friendly and courteous.The rooms are very basic and dated.The bathroom has a shoeer over the bath which is a big climb in and the water gets on the floor.The bathroom does smell.The beds are comfortable but only one small pillow.The furniture is all chipped and the sliderobe was cracked on the glass.zThe cabinet holding the fridge was hanging apart Only one socket in the room and no sockets near the bed.Aside from this the place was kept very clean but definitely needs a big refurbishment.The food was poor and didnt avail of it after1 day even though we had paid for breakfast as it wasnt great. The swimming pool areas were lovely.The gym was basic but closed early at 18.00."