We stayed at Surf Song for the week following NYE. We picked it because it appeared well appointed, maintained and suitable for a family. Sadly, there were significant shortcomings. Our first indication at the lack of care was in one of the north bathrooms, where the pump bottle of hand soap had been so significantly diluted with water that it ricocheted all over the bathroom. That is both unacceptably cheap (especially for a "luxury Kauai vacation rental", as advertised on the website), but foolhardy in these Pandemic times. The hot water supply to the two north end bathrooms was also very problematic. No one could have hot water for more than 4 minutes. It was impossible to fill the outdoor tub with hot water. When we called to report this issue, we were told it was due to solar heating on a rainy day. What we discovered was a timed cut off for the hot water, requiring a 10 minute wait for another 4 minutes of hot water. This is obviously not tenable for a 4-bedroom property advertised for 10 guests. Worse still, the on-demand water heater in the garage frequently faulted out, worsening the hot water issue. In the master bath, the mirror has fallen off its wire and is precariously perched on the vanity blocking full use of the bathroom taps. To accommodate this, the sink plugs were removed entirely, meaning we could not fully use the sinks and had to take care to ensure nothing went down the exposed drains. The hot tub (which is the banner picture on Surf Song's advertisement) was unusable both because of technical faults and the smelly debris filled water in it. This, along with the hot water issue was reported on our first full day. It was repaired 6 days later. As compensation, we were promised a partial refund, in writing, which we have yet to receive. The very worn fabric furnishings, particularly the ottomans in the great room, were grungy from so much use. A small cabinet in in one bedroom had a wedged door that, once opened, was unable to be closed and clearly not for the first time. Kitchen appliances were extremely worn or broken (the coffee grinder). All in all, it is clear to us there was a definite lack of care as to the maintenance of this property. It is a lovely, well located house. The management company, Princeville Vacation Rentals by Kauai Real Estate Group cuts too many corners for it to be worth your time and money. Makes me sad.