Although the home was roomy and in a great location on Cape San Blas, we are extremely disappointed with this vacation home because of several serious issues, some of which were never resolved during our stay even though we notified the rental company (Cape and Coast Vacation Rentals).
Issues included 1) the hot tub would not heat, 2) the lock on the pool room door was broken and not functioning, 3) the water to the home shut off completely one day for a while, and 4) the dining room and kitchen lights on the 3rd floor of the residence kept tripping a switch on the breaker box, which was located on the 2nd floor, and many times we had to flip the switch to get the lights back on. Annoying!
We are also disappointed with Cape and Coast Vacation Rentals. They did not notify us of the non-working hot tub prior to our arrival. We had to learn about it from a pool service company employee who happened to be at the residence upon our arrival on Saturday, October 9. He told us the hot tub would not be heated all week because they were waiting for a part to repair it. We asked if the pool could be heated instead, and the pool company employee told us “No, because the hot tub heats the pool.” This was remarkable to hear because on October 3, we had emailed Cape and Coast Vacation Rentals and asked how much it would cost to heat the pool. Jessica Pitts, of Cape and Coast Vacation Rentals, replied on October 4, “The cost to heat the pool is $300.00.”
We specifically picked a vacation home with a hot tub. The fact that the rental company did not notify me that the hot tub was not working and then told me I could pay $300 to heat the pool, even though it was not possible to do so, makes me feel deceived and cheated. For the price we paid, the quality of this home should have been much better. The only issue resolved during our stay was the broken lock (the lock was replaced).
Deborah Mixon & Family