Plaza de la Cubanidad

While the property itself has potential, several aspects of our stay were disappointing.... First, it would have been helpful to know in advance that major construction begins at 7:00 AM during the week at the hotel. Guests paying resort rates should be informed of significant noise disruptions before arrival. The valet experience was equally frustrating. After waiting nearly 40 minutes for my vehicle, I was finally told that I needed to walk to the opposite side of the resort to retrieve it. At no point did anyone explain that paying an additional fee would allow the vehicle to be available at the main entrance. If that option had been clearly communicated, I would have gladly paid the extra amount. Instead, I paid a substantial valet fee only to have to walk across the resort to pick up my own car. The atmosphere outside the property was also concerning. During one of the few times I stepped outside, there was a loud domestic argument taking place for an extended period of time, yet no visible security presence addressed the situation. For a resort that positions itself as a luxury destination, this was surprising and disappointing. Overall, better communication, improved valet service, and a stronger security presence would greatly improve the guest experience.

All over the world I’ve traveled the staff here is truly the best I have ever experienced they all work cohesively and notice every single fine detail about your prefrences I can’t thank them enough . The beach is the best in Miami for south beach. Renata at curio is bar none as well as Yodit at big bang. Management and staff Lily , Ian, Ann, Gian Luc , Kyle , Simone , JL , Jean Pablo , & Kelvin make everything absolutely seamless , my apologies for who I haven’t mentioned as the whole staff is truly top notch. Thank you all I’ve never had to shed a tear saying good bye but I bittersweet to say the least. Thank you so so so much all the love Gina