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Ocean Zen Suites on 5th Avenue - Adults Only

3.5 star property
Adults-only hotel with a rooftop terrace and a 24-hour front desk

Choose dates to view prices

Ocean Zen Suites in Playa del Carmen on 5th Avenue is an adults-only property with a rooftop terrace and garden for relaxation. The outdoor pool offers a refreshing retreat. Enjoy express check-in/out, multilingual staff, beach towels, and concierge services for a seamless stay.

Reviews

8.0 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Housekeeping
  • Laundry
  • Air conditioning
  • Free WiFi

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Honeymoon Suite, 1 Bedroom, Balcony, 100% Ocean View

Honeymoon Suite, 1 Bedroom, Balcony, 100% Ocean View | 1 bedroom, pillowtop beds, in-room safe, individually decorated

Honeymoon Suite, 1 Bedroom, Balcony, 100% Ocean View

Highlights

Balcony
Yard
Individually furnished
Individually decorated
Air conditioning
Refrigerator
Flat-screen TV
Pillowtop bed
  • 41 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Eco Luxury Executive Suite 2 Double 3-4

Eco Luxury Executive Suite 2 Double 3-4 | 1 bedroom, pillowtop beds, in-room safe, individually decorated

Eco Luxury Executive Suite 2 Double 3-4

Highlights

Yard
Furnished balcony
Individually furnished
Individually decorated
Air conditioning
Refrigerator
Flat-screen TV
Pillowtop bed
  • 40 sq m
  • 1 bedroom
  • Partial sea view
  • Sleeps 5
  • 2 Double Beds and 1 Twin Sofa Bed

View all photos for Eco Luxury Deluxe Suite 5 Infinity pool

1 bedroom, pillowtop beds, in-room safe, individually decorated

Eco Luxury Deluxe Suite 5 Infinity pool

Highlights

Yard
Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Kitchenette
Refrigerator
Flat-screen TV
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Eco Luxury Business Suite 6 Rooftop Pool

1 bedroom, pillowtop beds, in-room safe, individually decorated

Eco Luxury Business Suite 6 Rooftop Pool

10.0 out of 10
Exceptional
(1 review)

Highlights

Lanai
Yard
Individually furnished
Individually decorated
Air conditioning
Refrigerator
Flat-screen TV
Pillowtop bed
  • 36 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Twin Bed and 1 Double Bed

View all photos for Honeymoon Suite, 1 King Bed with Sofa bed, Kitchenette, Courtyard View

Honeymoon Suite, 1 King Bed with Sofa bed, Kitchenette, Courtyard View | 1 bedroom, pillowtop beds, in-room safe, individually decorated

Honeymoon Suite, 1 King Bed with Sofa bed, Kitchenette, Courtyard View

Highlights

Yard
Individually furnished
Individually decorated
Air conditioning
Kitchenette
Refrigerator
Separate bedroom
Ceiling fan
  • 36 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Eco Luxury Deluxe Suite 8 2 Double beds

Eco Luxury Deluxe Suite 8 2 Double beds | 1 bedroom, pillowtop beds, in-room safe, individually decorated

Eco Luxury Deluxe Suite 8 2 Double beds

Highlights

Lanai
Yard
Individually furnished
Individually decorated
Air conditioning
Refrigerator
Flat-screen TV
Pillowtop bed
  • 37 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Eco Luxury Queen Suite - Infinity pool 9

Eco Luxury Queen Suite - Infinity pool 9 | 1 bedroom, pillowtop beds, in-room safe, individually decorated

Eco Luxury Queen Suite - Infinity pool 9

Highlights

Yard
Separate dining area
Individually furnished
Individually decorated
Air conditioning
Refrigerator
Flat-screen TV
Pillowtop bed
  • 40 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds and 1 Twin Sofa Bed

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About the neighborhood

Map
77728, QROO, Playa del Carmen, Quinta Avenida (5a) Calle 68 y 70, Mza 368 Lote 2 Luis Donaldo Colosio

What's nearby

  • Mamitas Beach - 11 min walk - 1.0 km
  • Playa del Carmen Main Beach - 15 min walk - 1.3 km
  • Punta Esmeralda Beach - 19 min walk - 1.6 km
  • Quinta Avenida - 19 min walk - 1.6 km
  • Playa del Carmen Maritime Terminal - 10 min drive - 4.6 km

Getting around

  • Cancun Intl. Airport (CUN) - 48 min drive

Restaurants

  • ‪Quinta Parilla - ‬8 min walk
  • ‪Crisol - ‬4 min walk
  • ‪El Calambrillo - ‬7 min walk
  • ‪Que Huevos - ‬7 min walk
  • ‪Fahrenheit Pool Bar & Grill - ‬4 min drive

About this property

Ocean Zen Suites on 5th Avenue - Adults Only

Hotel near Mamitas Beach
Located close to Punta Esmeralda Beach and Quinta Alegría Shopping Mall, Ocean Zen Suites on 5th Avenue - Adults Only provides a rooftop terrace, a garden, and dry cleaning/laundry services. Stay connected with free in-room WiFi.
You'll also enjoy perks such as:
  • An outdoor pool along with sun loungers
  • A casino shuttle, express check-out, and express check-in
  • Beach towels, multilingual staff, and barbecue grills
  • Luggage storage, concierge services, and smoke-free premises
Room features
All guestrooms are individually furnished, and feature comforts such as laptop-compatible safes and air conditioning, as well as perks like free WiFi.
Other amenities include:
  • Bathrooms with rainfall showers and designer toiletries
  • Private yards, wardrobes/closets, and refrigerators

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • No onsite parking available
  • Street parking available
  • Casino shuttle (surcharge)

Things to do

  • 24-hour pool access
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Outdoors

  • Barbecue grill
  • Beach towels
  • Garden
  • In a provincial park
  • Picnic area
  • Pool loungers
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Stair-free path to entrance
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

More

  • 2 buildings
  • 3 floors
  • Built in 2017
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillowtop mattress

Bathroom

  • Designer toiletries
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Food and drink

  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop-compatible safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11 PM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
You will be asked to provide the property with a copy of your passport after booking
If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A damage deposit of MXN 1000 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments, and cash
Mobile payment options include: PayPal
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
24-hour pool access
Guests under 18 years old are not permitted at this adults-only property
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Ocean Zen Suites 5th Avenue Adults Hotel Playa del Carmen
Ocean Zen Suites 5th Avenue Adults Playa del Carmen
Ocean Zen Suites 5th Avenue Adults
Ocean Zen Suites 5th Avenue A
Ocean Zen Suites On 5th Avenue
Ocean Zen Suites on 5th Avenue - Adults Only Hotel
Ocean Zen Suites on 5th Avenue - Adults Only Playa del Carmen

Frequently asked questions

Does Ocean Zen Suites on 5th Avenue - Adults Only have a pool?

Yes, this property has an outdoor pool. Pool access is available 24 hours a day.

Is Ocean Zen Suites on 5th Avenue - Adults Only pet-friendly?

No, pets are not allowed at this property.

How much is parking at Ocean Zen Suites on 5th Avenue - Adults Only?

This hotel doesn't offer parking.

What time is check-in at Ocean Zen Suites on 5th Avenue - Adults Only?

Check-in start time: 3 PM; Check-in end time: 11 PM. A fee applies for early check-in (subject to availability).

What time is check-out at Ocean Zen Suites on 5th Avenue - Adults Only?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Where is Ocean Zen Suites on 5th Avenue - Adults Only located?

Located in Luis Donaldo Colosio, this hotel is within a 15-minute walk of Mamitas Beach and Punta Esmeralda Beach. Quinta Avenida and Quinta Alegría Shopping Mall are also within 1 mi (2 km).

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Ocean Zen Suites on 5th Avenue - Adults Only Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 83 out of 172 reviews
Rating 8 - Good. 41 out of 172 reviews
Rating 6 - Okay. 24 out of 172 reviews
Rating 4 - Poor. 7 out of 172 reviews
Rating 2 - Terrible. 17 out of 172 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Stacy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didnt even have a chance to dip in the pool but it lookked clean and lovely.
Stayed 3 nights in Sep 2025

10/10 Excellent

Bonnie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean, comfortable and spacious. the location was fantastic
Stayed 1 night in Mar 2023

6/10 Okay

Derek

Liked: Cleanliness, staff & service, property conditions & facilities
It was very clean

6/10 Okay

MARIA

Disliked: Staff & service
Room was in good condition, well maintained, nice view but NO hot water 😮 also garbage from previous renters were not cleaned, there was a bag full of garbage and a bin full under the sink , good flies all over the place . The restroom had also a garbage big full of it .
Stayed 1 night in Dec 2024

8/10 Good

christopher

Ok
Stayed 1 night in May 2024

2/10 Terrible

Genise

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This plae is terrible. They didnt have hot water. Said there was a spa but there was not one. The pool looked dirty. We stayed one night and left and they wouldn't refund our 2 day other day. The saying is true you get what you pay for... run away from this property
Stayed 3 nights in Jul 2023

6/10 Okay

Scottie

Liked: Staff & service
This is one of the older properties in the area. It has no real amenities - no 24 hr front desk, just a security guard that serves no purpose. Pool looks like it hasn’t been cleaned all season. No elevator - had to take the stairs to the 4th floor to the “office” to check in. Had to haul luggage to the 3rd floor to get to the unit. The a/c unit is not sufficient for the size of the unit. Room temp was not bearable until about 3 or 4am. The only positive thing was the view from the unit and the rooftop. Thats the only reason to give this place a second look.
Stayed 1 night in Jun 2024

2/10 Terrible

Maria Pia

Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible.
Stayed 1 night in Oct 2025

2/10 Terrible

Maria Pia

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve stayed at this property many times over the past 5 years. I have never experienced what I experienced this past time. The entire building is totally abandoned and falling apart. Stained sheets, totally worn out couch, the light plate fell off when I hit the switch. NO HOT WATER. I spent a whole morning trying to help the maintenance man fix the boiler. It was totally broken. I ended up missing an appointment because I couldn’t shower/wash my hair. I tried using the shower in the room next door that looked like a bodega. No water would come out. I ended up using another room’s shower that was lukewarm but it was so dirty. - All the doors were just open, no one running the place, me going in and out of the rooms trying to solve this problem on my own. This went on for 2 days- All the while I had sent multiple texts to the concierge or woman who was supposed to be running the place. Never ever text me back. It was literally crazy. She never addressed it. I didn’t leave and go to another place because I hadn’t been feeling well and didn’t have the energy to relocate. It was horrific. I literally never leave reviews but I had to have them and everyone know. Beware. They need total renovations and to hire a new person to run the place. Crazy. - AC also barely works -
Stayed 1 night in Oct 2025

10/10 Excellent

PATHPORN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Gems

Clean. Safe. Quiet. Close to the beach and small restaurants, but far enough away from the tourist areas. This is perfect for people who want a quieter experience and a great beach, seconds from their room. It is also just down the street from Pranamaya Free dive which offers a variety of excursions. Great people.
Stayed 1 night in Apr 2025

10/10 Excellent

Juanita

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and comfortable
Stayed 1 night in Apr 2025

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Great price for a nice property. A little far away from the center of town but right next to the beach
Stayed 4 nights in Feb 2025

10/10 Excellent

Vasili

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was our third stay at Ocean Zen. They really care. Yes, do not expect a perfect place but compared to many other places we've stayed, we had everything we needed. Love that their staff speaks good English, rooms are clean, away from the "insanity of the 5th Avenue," here at least you can SLEEP and have all you need for a get away stay. We miss visiting with "turtles" and look forward to being back in the fall/winter. P.S. It was great annual business planning and a recharge trip. Wish the rooms would have a "desk or at least a table."
Stayed 6 nights in Feb 2025

2/10 Terrible

Kathryn

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Pictures I do not trust this hotel chain they are terrible very unsanitary and unsafe
Stayed 12 nights in Jan 2025

4/10 Poor

Henri

Liked: Staff & service, room comfort

Low quality compared to price

We first booked the honeymoon suite, which should rather be called the honeymoon basement, thanks to the kind staff for allowing us to change room. Second room, shower wasn't working so the first evening we couldn't shower and had to change again, third room shower was working so so and the floor of the room was very dirty. When signing in to the hotel you are forced to sign a statement saying that you won't leave any complaints during your visit which I found very strange. Reason for low rating on review was that this hotel was quite pricey even after a big discount compared to other placed we stayed in before and after, and in my opinion, for that price they shall deliver a much higher quality.
Stayed 3 nights in Dec 2024

6/10 Okay

Dawn

Liked: Cleanliness, staff & service
The suite that we had was spacious, clean and had a nice balcony. We were in very close proximity to the beach. The courtyard area was not very well tended, and we had no hot water at all during our 3 days stay. The staff however were as pleasant and accommodating as they could be, but the problem was not resolved before we checked out
Stayed 3 nights in Nov 2024

6/10 Okay

Steve

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
This place was dissapointing, it has potential to be great but a few things let it down. The water pressure was the lowest I had ever experienced, making it hard to take a proper shower or even brush your teeth, no hot water either. The pillows were hard and had lumps in them, new pillows would go a long way to making the stay more comfortable. The location is ok, the area is a little dodgy but could be worse and lastly the place is a little run down, it could use some refurbishment and painting.
Stayed 3 nights in Sep 2024

2/10 Terrible

Facundo Baltazar

Disliked: Staff & service, amenities, property conditions & facilities
Me estafaron!!! Pedí que me devolvieran todo mi dinero y después de 2 dias me confirman via email que me habian robado maa de 500 dolares!!! ESTAFADORES!!! QUIERO MI DINERO!!! NUNCA NOS HOSPEDAMOS PORQUE EL LUGAR MINTIÓ SOBRE EL ESTACIONAMIENTO, ESTABA EN UNA ZONA INSEGURA Y ME OBLIGABAN A DEJAR MI AUTO RENTADO EN LA CALLE!!! HABIA GENTE DROGADA TIRADA EN LA PUERTA DEL HOTEL!!! QUIERO QJE ME DEVUELVAN TODO MI DINEROOO!!
Stayed 7 nights in Jun 2024

8/10 Good

Mylene

Liked: Cleanliness, staff & service, amenities
L'emplacement est excellent, près de la plage et des activités. La seule chose, difficile d'avoir de l'eau chaude pour la douche c'est la seule chose que nous avons manqué. Le reste était impeccable. Merci pour c'est belle vacances. Mylene et Fatoumata
Stayed 9 nights in May 2024

2/10 Terrible

Carlos

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Do not recommend

Terrible service, no air conditioning, no elevator, dirty. Not tourist friendly what so ever. Never answer their phones
Stayed 7 nights in Mar 2024

2/10 Terrible

Andy

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I wasn’t able to check in to this hotel. No attendant on-site when I arrived around 4:30 pm. Tried to call over and over no response . Waited until 8 pm on-site and decided we’d to get another hotel as it was getting late . Stay away from this place . It is bad condition as well . Nothing lke the pics. Still awaiting a refund I may not get .

10/10 Excellent

Vasili

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a Gem on the 5th Avenue. We took a 4 day vacation and I needed to work for 3 days remotely (needed to quite a few health consultations over the internet phone). Wifi was #1 requirement. Each room has a router and dedicated wifi signal. This is the best connection I've had, both wifi and cable worked GREAT. No drops, no loss of signal...unlike "all inclusive resorts." Rooms are modern, clean, staff is friendly (host and her son speak good English), place is quiet, away from the 5th street noise, 4 min walk to the beach (very nice and clean-also not noisy, unlike "all inclusive.") Hotel is in safe neighbourhood and within 1-7 min walk to great food places. We ate mostly on the 5th but price wise, baja cafe next door has the best prices. Their combos are great. NOTE: eating out prices are the same as in Canada...be prepared. We also bought food at the super market on the 10th street and fruit from the stands on the 15th (they were SUPER DELICIOUS). It's about a 15 min walk. We loved sun tanning by the pool and watching the ocean. Next time we'll go for the "queen bad," as there is more room for a couple. We are looking forward to be coming back with the boys, as it is truly a GREAT PLACE. Special thank you to Mighty and her son...oh yes, we loved the turtles in the pond. Quite the characters have to say. Thank you for creating this place. Each morning and evening I spent quite a bit on balcony in meditation... even though I had to wear the ear plugs.

6/10 Okay

gabriel

Liked: Cleanliness
A lot of noise in the morning early.
Stayed 1 night in Mar 2024

10/10 Excellent

Alejandro Armenta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy conveniente, cerca de la playa.
Stayed 3 nights in Mar 2024

10/10 Excellent

Gabriela Raquel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muy grata estancia

Todo muy bien! Excelente ubicación y servicio.
Stayed 3 nights in Jan 2024