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"The staff and facilities. The room(s)!"

"Excellent staff"

"Staff from the Cafe to the Restaurant and Bar's and staff from desk, security and cleaners went out of their way to make your Holiday at Grand Mercure Resort as pleasurable and worry free as possible. You were left with nothing but to relax and enjoy your holiday. Will be going back for another Holiday."

"Both pools were clean and well maintained, the staff at the pool bar were outstanding with service and hospitality "

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"I loved this hotel! From start to finish we received excellent service. The moment we checked in they offered us a free upgraded room which was awesome after such a stressful day of traveling. The breakfast was decent with lots of options. The Italian restaurant was good! I wish they would make their drinks a little stronger at the bar. The hotel is super close to Patong beach and they have long tail boats that will take you to Freedom Beach which is considered the one of the nicest beaches in Phuket. It was also convenient to lots of bars and restaurant. Would definitely stay here again! "

"Staff were helpful and very courteous. Hotel was very nice and well kept. Being right opposite the beach is great and walkable to all other areas. Would recommend "

"Great"

"Super lovely. Bena is excellent. Very heart warming place. Highly recommended. Gym is lovely "