5/5 Excellent
Gregg William
Dec 6, 2021
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay at Grand Mercure Patong was excellent and enjoyable. I booked the pool access room which I highly recommend to anyone staying here. The staff was incredible. Every employee was polite, courteous, and most importantly very friendly. I had no trouble communicating with the staff considering I don’t speak any Thai whatsoever. The fluency in their English was very helpful for me and I thank them for that. I would especially like to thank “Jib” (I do not know her last name). She remembered my coffee order after the first day and had my coffee made by the time I finished getting my food at the buffet. She also took care of me at the pool bar and was usually the staff member stopping by my room to restock my minibar. Her friendliness and attention to detail was refreshing and definitely appreciated. I also want to recognize “Beer” at the front desk lobby for helping me with booking the Covid test and making sure I had everything I needed to return to America.
The hotel was beautiful and the food at each of the restaurants was excellent. The only complaint I have with Grand Mercure was the shower. There is glass protecting only half of the shower and the other half is wide open. Water just flies out onto the floor if you’re not careful. Other than that minor detail… I would highly recommend staying at Grand Mercure in Patong. I will most certainly be returning in the future.
Gregg Stewart
Stayed 10 nights in Nov 2021