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"Did not use facilities."

"There was nowhere to put our suitcases. A purpose built sturdy shelf would be a good idea, like in many hotels"

"The hotel is a bit down at heel but good value. Clean and spacious and a great location."

"Location was perfect. Staff were very amenable. Views from bar/restaurant were outstanding, especially at night. Had a wonderful stay, so close to everything."

"Great location close to train station, dining, shopping and casino. Staff very friendly and easy check in process. Parking onsite but quite tight for bigger cars. Room nice, clean and quiet. Have stayed here a few times now and would again. Onsite restaurant is great also with a good value breakfast. "

"Great room, great bar, great food, great service!"

"Standard pillows were huge (too big). Shouldn’t have to ask for standard pillows."

"Lovely views and convenient location "

"My stay had many positives: the room was comfortable, the hotel was clean and elegant, staff were generally warm and friendly, the location was excellent, and the Diptyque toiletries were a lovely touch. However, several aspects fell below the standard expected of a 5-star hotel. Most concerning was a food safety issue. I advised staff of a prawn/crustacea allergy when ordering chicken satay and asked for no prawn chips. The dish arrived with plain chips, but the “fragrant rice” was mixed with prawns hidden beneath a fried egg. After one bite I felt an immediate mild reaction. If my allergy were more severe, the consequences could have been serious. It was alarming that the allergen was not listed, staff were unaware, and the dish was still served after I disclosed the allergy. Food quality overall was disappointing. The breakfast buffet felt well below the price point, and bar service was inconsistent, including a cocktail missing a key ingredient and careless wine service. I was also disappointed the spa was fully closed on ANZAC Day Saturday, as spa access was a major reason I booked and part of my birthday plans. There were also room maintenance issues: a wardrobe light that would not switch off, doors that would not fully close causing unwanted light overnight, and a leaking cold tap that pooled water on the vanity and soaked personal items. Overall, a pleasant property with strengths, but several avoidable lapses that felt below luxury hotel expectations."