「Lack of hospitality to welcome guests. The receptionist at the front desk gave me a tongue lashing based solely on the fact that I was a traveler from overseas with no residence in the US.」
"Although there was a problem that somehow the reservation information had been lost, it was not the hotel's fault and they were very gentlemanly about it. The hospitality was excellent, including the hotel facilities."
"This hotel is not clean. The room was dusty. The bathtub did not drain properly and the shower curtain was moldy. The jacuzzi at the pool had a moldy smell."