「Most things were excellent except for the booking system.
The hotel website had a phone number but no email!
When the phone number was called we were asked what we wanted before being referred to just 1 of 2 options, with no chance of talking to a person.
The phone would continue ringing for a little while before timing out. We were given no chance of leaving a message or to ask for a call back.
We had to cancel our original booking in order to rebook using a different 3rd party website...
「Most things were excellent except for the booking system.
The hotel website had a phone number but no email!
When the phone number was called we were asked what we wanted before being referred to just 1 of 2 options, with no chance of talking to a person.
The phone would continue ringing for a little while before timing out. We were given no chance of leaving a message or to ask for a call back.
We had to cancel our original booking in order to rebook using a different 3rd party website...
Ruth