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"Shampoo and conditioners were good. The clean up crew did a great job."

"It was a beautiful hotel, with a large room that gave us space to move around with a pretty decent view. The staff were very helpful and nice. The onsen in the hotel was clean and relaxing. There is a family mart connected to the hotel which was very convenient. The train station is short 5 minute walk away, which was also very convenient. There is a restaurant in the hotel as well that we didn’t get the chance to go to because of our itinerary, but they had good options available. Overall, it was a great experience, and I would highly suggest this hotel to anybody. "

"A little confusing where to check in the first day as each tower has its own recetion desk. Good location and lots of places to eat in the complex. Feels like a resort set up. Train station across the road. We were in the main tower, room was older but very clean but no ventilation fan so heated up significantly when anyone showered and A/C does not work well, had the ac set to high and temperature set to the lowest possible over night and the room was still at 24 degrees celcius in the morning. Staff are very friendly and helpful. "

"Bed was quite firm, but got used to it after the first night. Location was perfect, 5 min walk from train station and more options for food roght on your doorstep than you could ever possibly need! Not to mention the incredible sushi restraunt on the 19th floor. Would stay again 10/10"

"Great"

"The hotel staff is very friendly and helpful although the hotel is on the older side of things and he rooms aren’t very updated"

"Seems to be on the older side wish I would have gotten a larger room. The small room definitely not great for 2 ppl. The bed was not that great. Didn’t try the restaurant but the coffee shop was really good. Pretty good location close to a lot of local things and train stations "

"Not a great location as very noisy, dirty and didn't feel that safe. Red light area of Shinjuku. Only stayed due to running the marathon, but next time would stay at the Hotel Gracery Asakusa for the whole trip. "

"I loved this hotel, it was in the perfect spot and the staff was great. They helped ship our luggage to our other hotel it was all great !"