ニューボトル ホテル

「The room was cold as the heating didn't work well. There was also no hot water in the shower. Despite requesting improvement, nothing was done. The room was clean and well-maintained, the housekeeping service was very good, and the breakfast was tasty.」

「FABOULOUS ALL AROUND... FROM THE MINUTE WE GOT THERE TO THE MINUTE WE LEFT... SUPER FRIENDLY, EFFICIENT, HELPFUL STAFF, LOCATION GREAT, ROOMS REALLY GOOD, MODERN, CLEAN, JUST PERFECT」

「Hotel did not inform me that all roads leading to the hotel in a rather large radius would be closed on the night of my arival. There was no communication of alternative parking arrangements. When I arrived and explained calmly that I was not a happy customer I was given excuses. Apparently they are unable to contact me because I booked through expedia. This is strange as they had contacted me through expedia to tell me that my room was non refundable. If you are going to Sunderland pick...

「It was a car-free trip, but as the bus station was nearby, it wasn't as inconvenient as I'd expected. The lady at reception was very kind. Very comfortable room. Having a fridge was also a great help.」

「No AC and TV was real small.」

「we had a Privilege room so had extra perks, the restaurant was ok for breakfast, the associated pub was reasonably priced but the menu was a bit limited」

「The staff were very friendly and polite. The room was clean and tidy, I would say that the bathroom will need some refreshing in the near future, but it was clean with a large shower. The breakfast was well cooked and there was plenty to set you up for the day. We had an evening meal here and they are very well cooked good value for money. I would recommend staying here.」

「Contactloze ontvangst, sleutel via kastje, dat werkte prima. Deur van de kamer zat een gat in (klink aan de buitenkant was eraf gehaald maar gat bleef achter). Tweepersoonsbed was superklein, je ligt elkaar in de weg. Boiler bij de douche gaf maximaal 10 seconden warm water. Onder het hotel zit een sportschool die besloot buiten circuittraining te gaan geven, inclusief harde muziek. Ontbeten bij restaurant in pand, ongemakkelijk en karig.」

「Reception staff wasn't kind. I felt it was arrogant. I began to wonder if it was because I am Asian. Just one person...not everyone. The area was surrounded by major roads, which made it difficult to get around without a car.」

「TV did not work well, room view was a distillery, very small bed and room. But it was very cheap so can't complain really.」