Ace Hotel New York

Property class: 4

Choose dates to view prices

A short walk from Empire State Building and Macy's, Ace Hotel New York provides 2 coffee shops/cafes, dry cleaning/laundry services, and a bar. Stay connected with free in-room WiFi, and guests can find other amenities such as a 24-hour gym and a restaurant.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Gym
  • Breakfast available
The current price is ￥22,605
￥33,736 total
includes taxes & fees
Nov 22 - Nov 23

Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for Superior Room, 1 King Bed (Loft Suite)

A corner seating area with a curved sofa, a round wooden coffee table, and a leather armchair.

Superior Room, 1 King Bed (Loft Suite)

10.0 out of 10
Exceptional
(4 reviews)
  • City view
  • Sleeps 5
  • 1 King Bed

View all photos for Deluxe Room, 1 Queen Bed (Medium Queen)

A modern bedroom with a bed, a guitar, a wall art piece, and a bedside table with lamps.

Deluxe Room, 1 Queen Bed (Medium Queen)

8.2 out of 10
Very good
(43 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 1 King Bed (Medium King)

A bedroom with a bed, a nightstand, a lamp, and a bookshelf.

Deluxe Room, 1 King Bed (Medium King)

8.0 out of 10
Very good
(59 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds (Double)

A hotel room with two beds, a wall decal of the "Two Horse" brand, and bedside lamps.

Deluxe Room, 2 Double Beds (Double)

8.2 out of 10
Very good
(51 reviews)
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 Double Bed (Single)

A bedroom with a bed, a bedside table, a lamp, a TV mounted on the wall, and a window.

Standard Room, 1 Double Bed (Single)

7.8 out of 10
Good
(50 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed (Small)

A bedroom with a bed, a nightstand with a lamp, a window, and a door.

Standard Room, 1 Double Bed (Small)

8.4 out of 10
Very good
(28 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room, 1 King Bed (Large)

A bedroom with a bed, a wall mural, and a window.

Deluxe Room, 1 King Bed (Large)

9.2 out of 10
Wonderful
(17 reviews)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, City View

A modern bedroom with a bed, a guitar, a wall art piece, and a bedside table with lamps.

Suite, 1 King Bed, City View

  • City view
  • Sleeps 5
  • 1 King Bed

View all photos for Standard Room, 2 Twin Beds (Bunk)

A bunk bed room with a window, a chair, and a sink.

Standard Room, 2 Twin Beds (Bunk)

9.4 out of 10
Exceptional
(3 reviews)
  • 10 sq m
  • Sleeps 2
  • 2 Twin Beds

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￥103,566 total
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About the neighborhood

Located in Manhattan, a neighborhood in New York, Ace Hotel New York is in the entertainment district and near a metro station. Manhattan Cruise Terminal and American Dream are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit 5th Avenue and Times Square. Check out an event or a game at Madison Square Garden, and consider making time for Lincoln Center, a top attraction not to be missed. Visit our New York travel guide
Map
10001, NY, New York, 20 West 29th Street

What's nearby

  • A Gothic cathedral with pointed spires and intricate window designs, surrounded by modern skyscrapers.
    5th Avenue
    2 min walk - 0.2 km
  • A large glass sphere reflecting a cityscape, with a tall building in the background and a tree in the foreground.
    Madison Square Park
    3 min walk - 0.3 km
  • The Empire State Building surrounded by other skyscrapers in New York City.
    Empire State Building
    6 min walk - 0.6 km
  • A cityscape with prominent skyscrapers, including the Empire State Building, and a large circular building with a dome.
    Madison Square Garden
    9 min walk - 0.8 km
  • Museum of Sex
    3 min walk - 0.3 km

Getting around

  • 28 St. Station (Broadway)
    1 min walk
  • New York W 32nd St. Station
    4 min walk
  • John F. Kennedy Intl. Airport (JFK)
    57 min drive

Restaurants

  • Milk Bar NYC Flagship
    1 min walk
  • Electric Shuffle NYC
    2 min walk
  • KazuNori: The Original Hand Roll Bar
    2 min walk
  • Stumptown Coffee Roasters
    1 min walk
  • Pergola
    2 min walk

About this property

Ace Hotel New York

  • Upscale hotel near 5th Avenue
  • A short walk from Empire State Building and Macy's, Ace Hotel New York provides 2 coffee shops/cafes, dry cleaning/laundry services, and a bar. In addition to a 24-hour gym and a restaurant, guests can connect to free in-room WiFi.
  • Other perks at this hotel include:
    • Cooked-to-order breakfast (surcharge), self parking (surcharge), and express check-out
    • Coworking spaces, smoke-free premises, and luggage storage
    • A 24-hour front desk, 1 meeting room, and multilingual staff
    • Guest reviews give top marks for the helpful staff and location
  • Room features
  • All 286 individually furnished rooms boast comforts such as premium bedding and air conditioning, in addition to perks like separate sitting areas and bathrobes. Guest reviews highly rate the clean rooms at the property.
  • More amenities include:
    • Hypo-allergenic bedding and down comforters
    • Bathrooms with designer toiletries and tubs or showers
    • 42-inch LCD TVs with premium channels
    • Wardrobes/closets, separate sitting areas, and heating

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Frequently asked questions

Is Ace Hotel New York pet-friendly?

Yes, Ace Hotel New York allows dogs (limit 2 total) with a maximum weight of up to 25 lbs per pet. There's a fee of USD 25.00 per pet, per day. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much does it cost to stay at Ace Hotel New York?

As of Oct 29, 2026, prices found for a 1-night stay for 2 adults at Ace Hotel New York on Nov 22, 2026 start from ￥22,605, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking?

Self parking is available for USD 75 per stay.

What time is check-in at Ace Hotel New York?

Check-in start time: 3 PM; Check-in end time: noon. Late check-in is available during limited hours.

What time is check-out at Ace Hotel New York?

Check-out is at noon.

Where is Ace Hotel New York located?

Located in Manhattan, this hotel is within a 10-minute walk of 5th Avenue, Empire State Building, and Madison Square Garden. Bryant Park and Broadway are also within 15 minutes. 28 St. Station (Broadway) is only a 2-minute walk and 34 St. Station (Herald Square) is 6 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Ace Hotel New York Reviews

8.2

Very Good

8.4

Cleanliness

7.8

Amenities

8.8

Staff & service

7.6

Property conditions & facilities
Rating 10 - Excellent. 610 out of 1204 reviews
Rating 8 - Good. 257 out of 1204 reviews
Rating 6 - Okay. 157 out of 1204 reviews
Rating 4 - Poor. 99 out of 1204 reviews
Rating 2 - Terrible. 81 out of 1204 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was able to receive my upgrade to the loft room for my vacation this past weekend. Staff were incredibly friendly and helpful from end to end, the room was extremely spacious, bed very comfortable, and bathroom equipped with everything you could need. Would definitely visit again.
Stayed 3 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved this hotel. The room was a bit cramped, but since we barely in it, it wasn’t an issue. The shower didn’t drain well, and the water pressure was REALLY strong. When I showered, there was a bit of a pool in the shower. Other than that, we didn’t have any problems. The staff were extremely helpful and kind with whatever we needed. The hotel was conveniently located near MSG and Macy’s. Would stay here again!
Stayed 3 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room friendly staff
Stayed 4 nights in Oct 2026
Verified review

4/10 Poor

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
It’s a very central location and that’s what you pay for. The staff were excellent. The building is quite old and the rooms have a lot of wear and tear, i was given a room in the attic and it was quite bad. I was there for a night and the sheets were washed but still had a weird smell.
Stayed 1 night in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the Ace. A great vibe and awesome location. This time staying, we had an amazing view of the Empire Stare Build8ng. I highly recommend staying at the Ace.
Stayed 3 nights in Oct 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hôtel très bien placé Centres d'intérêt et commerces à proximité Chambre fonctionnelle, propre cependant un peu bruyante côté Broadway Personnel agréable et à l'écoute Je recommande et y retournerai
Stayed 5 nights in Oct 2026
Verified review

2/10 Terrible

Disliked: Cleanliness, property conditions & facilities
We arrived at the Ace expecting New York cool and got something closer to a condemned building with a marketing department. Our first room faced the street, with a window that wouldn’t close. Apparently, fresh air and loud noise is complimentary, whether you want it or not. When we complained, we were told there were no other rooms available, except for one in a lower category. We had to take it. The bathroom shower leaked straight through the floor into the bedroom, leaving a lovely wet patch on the carpet. The staff’s response? A masterclass in treating a guest’s problem as though it were a personal character flaw. No urgency, no meaningful assistance, just the general impression that we were being terribly unreasonable by expecting a hotel room to have functioning windows and plumbing. In short, a dump masquerading as a lifestyle hotel. Save your money, your patience, and your dry socks. This place isn’t worth the price, the hassle, or the name on the door.
Stayed 4 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fantastic.
Stayed 2 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
フレンドリーな接客。広い部屋。リーズナブルなプライス。最高のNY滞在でした。
Stayed 6 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a great location to stay.
Stayed 3 nights in Oct 2026
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Easily the worst hotel I’ve ever stayed in. Terrible from start to finish. Paid extra for ‘Deluxe’ room. It was awful, dark, dirty, uncomfortable bed, nowhere to sit, bathroom design ridiculous, pipes exploded each time we opened taps, mouldy tiles, dirty shower curtain. Our friends had a Standard’ room which was much worse, they couldn’t stand in the shower without the shower curtain sticking to them. TV wouldn’t switch off and channel choice pitiful. Stayed in much better youth hostels. Rude waiter wouldn’t allow us to sit in the settees downstairs for a few moments, because we were getting in the way of breakfast customers coming from outside the hotel!
Stayed 2 nights in Oct 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Charity donation automatically added to the bill
Stayed 2 nights in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Hôtel très bien situé et personnel très chaleureux
Stayed 2 nights in Oct 2026
Verified review

6/10 Okay

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The room was large and roomy. The beds were very comfy. But the sockets were very impractical making using the kettle without spilling water challenging. The decor was very dark. The room was very noisy. Food and drink was expensive.
Stayed 3 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Friendly staff. Great lobby bar!
Stayed 4 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Justin Vernon recommended it, and it did not disappoint! Perfect location, amazing escape from the noise to rest in a classy comfy environment and I WILL be back again!
Stayed 3 nights in Oct 2026
Verified review

4/10 Poor

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
I do not recommend staying at the Ace for two primary reasons, noise and cleanliness. We stayed on the third floor and the noise from the street below — a mix of horns, sirens, and yelling — was nearly constant and very intrusive. I’ve stayed in NYC dozens of times, so I don’t think I’m particularly sensitive. Cleanliness was the other issue. The entire hotel smells musty, and walking into our room smelled like walking into a cave. My wife noticed that the radiator has a slow leak, so there was a constant wet spot in that corner of the room, which can’t be good for health either. On the plus side, the NoMad location is great, the rooms are enormous by NYC standards, and the staff was fun and helpful.
Stayed 2 nights in Oct 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and very nice staff!
Stayed 3 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location…
Stayed 4 nights in Sep 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was great for walking around and exploring. Felt safe. The pillows suck needed two to sleep on and the night time noise was loud even with the window shut.
Stayed 3 nights in Sep 2026
Verified review

4/10 Poor

Liked: Cleanliness
Disliked: Staff & service
The bar was fun with a good assortment of food and drinks. Breakfast was mediocre and poor service. Fire alarm went off at 4:30 am for 20 minutes explanation over loud speaker was illegible. Would not recommend this hotel.
Stayed 3 nights in Sep 2026
Verified review

8/10 Good

Liked: Staff & service, amenities
Good location and very friendly staff. The bed was pretty comfortable but the hotel over all was a little tired and in need of a refresh.
Stayed 2 nights in Sep 2026
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
水回りの設備が古い。排水も悪い。蛇口が折れた。電気も不安定、ブレーカー落ちる
Stayed 5 nights in Sep 2026
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was rude, unhelpful and the room has seen better days. Then they charged us for erroneous damages?!
Stayed 3 nights in Sep 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
概ね快適に過ごせました。 施設の築年数により仕方ないのかも知れませんが シャワーを閉める際のウォターハンマー音が大きかったのが最初びっくりしました。
Stayed 4 nights in Sep 2026