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Overall score and ratings

4.5

Wonderful

Rating 5 - Excellent. 690 out of 981 reviews
5 - Excellent 70%
Rating 4 - Good. 144 out of 981 reviews
4 - Good 15%
Rating 3 - Okay. 76 out of 981 reviews
3 - Okay 8%
Rating 2 - Poor. 44 out of 981 reviews
2 - Poor 4%
Rating 1 - Terrible. 27 out of 981 reviews
1 - Terrible 3%

4.6/5

Cleanliness

4.4/5

Staff & service

4.3/5

Amenities

4.4/5

Property conditions & facilities

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was perfect and a really high quality hotel
Stayed 3 nights in Jan 2022

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Plaza was perfect! Amazing stay!
Stayed 4 nights in Dec 2021

3/5 Okay

Traveled with partner
Promises more than you get. More history than services.
Stayed 4 nights in Dec 2021

3/5 Okay

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The location is the best. The property is nice. The service is deficient. The concierge service is deplorable, they did not service at all. The service in the restaurants takes too much time. In general the service is terrible.
Stayed 5 nights in Dec 2021

3/5 Okay

Traveled with partner
Liked: Cleanliness
Poor experience with staff member Nick at champagne bar. Arrogant and disrespectful!
Stayed 1 night in Dec 2021