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"Everything about the hotel, the room, the amenities the staff was great."

"We had an exceptional stay from the moment we were warmly welcomed at check-in until our seamless departure. The hospitality was impeccable, and the thoughtful welcome drinks were a lovely touch rarely experienced in Japan hotels. The room was beautifully spacious, impeccably clean, and extremely comfortable. My son especially loved enjoying his own onsen experience in the bathtub, which made our stay even more memorable. The refillable water provided by the hotel was another thoughtful convenience that we truly appreciated. The frequent shuttle service to Karuizawa train station added great ease to our travels and enhanced the overall experience. A truly wonderful stay that exceeded expectations — we look forward to returning again."

"Clean rooms, nice staff, many restaurants. Super convenient for skiing "

"Amazing breakfast. Large room with a great view (mountain view). Nice friendly staff (also helped with luggage forwarding). Clean. Good value."

"Nice Onsen, rooms are clean, delicious ice cream 😅"

"Clean room, nice staff, great view of the mountains! Close to Nagano station. "

"A+++++"

"it was an ideal location to go snowboarding or skiing. Our room was ready when we got there and we arrived a few hours early"

"The bathroom was a little bit small, but the room was pretty spacious and had nice big beds. It was comfortable and had everything we needed. The hotel is close to the station and bus terminal. All in all, we were very happy with the amenities of the hotel and location. "