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The family friendly atmosphere is wonderful. My kids didn't want to leave. The rooms were clean and comfortable. The breakfast was delicious and huge. Dinner was yummy too. Portion sizes are big. We can't wait to come stay again. Nao San is a great hostess.

Stayed in the glamping tent with my family of four (including a 5 & 9 yr old). Such a wonderful spot - tent was comfy w/ a dedicated toilet/sink room in a separate adjacent little building. Had a wonderful fire pit which the staff lit for us in the evening at the time we requested (on our was back from dinner we texted them from their very helpful app). All amenities in the main building were super clean, very new, and meticulously curated in a minimalist style. It had (x3) private Onsen baths...

It's a very comfortable facility, although the hotel looks old.

We had a wonderful time staying at the hotel. Hotel provided excellent breakfast, lunch and dinner, free welcome drink. The hot bath was wonderful with views of the river and forest. The room was beautifully decorated. We will definitely want to come back again next year!

clean, friendly staff, nice lake view.

The staff was very kind and did everything they could to make sure that my stay was pleasant

12th floor onsen view was truly breathtaking. The staff were very courteous and helpful. Breakfast was healthy and delicious. The room was clean and comfortable. We truly enjoyed our stay. Candeo Hotel was a great hotel chain with high quality amenities. Parking was free and very easy. Thank you for the great stay.

The location is a bit off-track, but the area is nice and worth a detour if you have a car. The building itself is ordinary but the room is very spacious and comfortable, with some view to the mountains and valley, and some to the next buildings. The onsen is nice though not particular. Service is very attentive and helpful. But by far the best part was the dinner (and breakfast), which was Michelin-star level, multi-course beautiful and tasty dishes.

The best place to stay in Matsumoto. Rhe staff is great! The location is very peaceful, and the house is very nice. Thank you for letting us stay with you.

The staff are wonderful. Everyone worked so hard to make sure that our stay was great. We have a vegetarian and they went out of their way to make sure that he had special meals every time.

good

Easy check in.

Loved that it’s right across the street from the lake. I got a room with a view of the lake and had some amazing pictures. Wish I’d had time to use the terrace but it was closed due to weather. Will definitely come again to use then!