"During the first night of our stay, there were several unresolved issues:
• one electrical outlet in the room did not work
• the heater made continuous loud water noises for hours at night
• staff said they could not repair these issues
• we were asked to “reduce the heating,” even though it was below freezing outside
Additionally, the bathroom ventilation fan was covered with thick dust, and we saw an insect on the wall, which raised hygiene concerns.
We requested a room change. Although the hotel eventually moved us to another room for the second night, the first night of our stay was significantly affected and we could not rest properly."
