Find hotels near Museum of the City of New York, New York from ￥16,836

"We arrived at the hotel around 9:00 AM and requested an early check‑in. Despite this, we received no communication or updates from the hotel, and the standard 4:00 PM check‑in time passed without any notice. When I followed up at the front desk, I was told the room was still being cleaned. By 5:00 PM—eight hours after our arrival—we still had no information. The second front desk agent I spoke with was unable to provide any meaningful assistance. This left us no choice but to escalate the matter to the manager. Unfortunately, the manager’s response was unacceptable, unprofessional, and dismissive. He stated that the room was not ready, refused to provide even an estimated availability time, and claimed there was no way to check with the cleaning staff—an explanation that is unreasonable and concerning for a hotel of this standard. We were finally able to check in at 8:00 PM, which is four hours past the regular check‑in time. The complete lack of communication, transparency, and basic customer service caused significant inconvenience and reflects poorly on the hotel’s operational standards. The only positive aspect of this experience was Alex, who was the only staff member who provided genuine assistance and helped resolve the situation after hours of unnecessary delays. "

"Great location. Near public transportation and Columbia University."

"Favorite place to stay! Always a great experience"

"I would go back! Nice location and great stay."

"It was a good stay, for the price I think the hotel is perfect."

"Not sure how this hotel is rated as a four star hotel, I think because of the location. Room was dirty and curtains had holes in them. Main and Bathroom Doors were hard to close and needed maintenance, making loud noises when trying to force them to close. No parking available through the hotel. "

"Love the location! Like that ice and vending machine with diet available 24/7. Like that a good restaurant is available essentially on site. Like size of room. Like doorman that flag down cabs. The Lucerne is a good goto on the Upper West Side."

"Room small and older. The bathroom is small but ok. The wall unit ac heater needed to be adjusted by staff but they were very nice to come up"

"Clean and spacious room. Only issue was that AC was not working."