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"Great location in a nice neighborhood near restaurants, train station, subway and sights."

"I’ve stayed in many hotels in Tokyo, but this one, is my favourite so far. Great space and I didn’t have to live out of my suitcase, room cleaning was late morning so I didn’t always have to be up really early, very convenient "

"This was our fourth stay at Keio Plaza, and we’ve already booked our next trip in December—that probably says it all! We love the location. It’s right by Shinjuku, so we can easily walk to shops, restaurants, and nightlife, but it’s not smack in the middle of the noise and chaos. It’s the perfect balance. Plus, having the limousine bus stop right at the hotel makes getting to and from Haneda Airport super easy and stress-free. But honestly, what keeps bringing us back is the people. The Premier Lounge staff are the absolute best. Every time we walk in—whether for afternoon tea or evening cocktails—we’re greeted with the warmest smiles. They make us feel like family, not just hotel guests. That kind of welcome is rare, and we treasure it every single time. Breakfast at Jurin and Glass Court has also become part of our routine. Great variety, fresh food, and a relaxed atmosphere—it’s the best way to start our day in Tokyo. Keio Plaza isn’t just a hotel for us anymore—it really feels like our home away from home in Tokyo. We can’t wait to be back in December!"

"The staff provided exceptionally kind and attentive service, and all of my requests were handled with precision. The room was spotlessly clean, and the surroundings—close to the park and the prefectural office—were quiet and relaxing. Convenient pedestrian access through the tunnel made it easy to reach the Shinjuku Station area, and the limousine bus from the airport was a great advantage. Everything was perfect, and I highly recommend this hotel."

"Good cleanliness "

"Service was very good, it was quiet. We had one of the larger rooms which was better as my daughter had the smaller one and we would have struggled for space. Having the washer/dryer was amazing and they provided laundry detergent aswell. Would stay in a Tokyu Stay hotel again."

"We loved the apartment style rooms, great for travelling with a family. Nice and close to the government building and walkable to the subway system. Staff were lovely, friendly and helpful. We greatly enjoyed our stay"

"The staff were super nice and accommodating. They helped us set up arrangements to transport our luggage around, which helped us immensely. The location is a short walk away from the train station and 1 station away from the busy part of Shinjuku, or a 20-minute walk. They had plenty of amenities and a 24-hour 7/11, which was super convenient. The rooms are on the smaller side, which limited our space to move around once our suitcases were open, but did not affect the overall quality of our stay."

"One suggestion would be to have at least one movie channel in English."