Dear Anonymous, Thank you so much for staying at Uptown Palace and for your top score feedbackWe look froward to welcome you back during your future trip to MilanoKindest Regards
Dear Guest,
Thank you for your message and for your recent stay at Uptown Palace.
I'm really surprised to read your feedback and I kindly ask you if you can provide more details to my personal mail om@uptownpalace.com.
I look forward to hearing from you on this matter.
Best Regards
Dear Anonymous,
Thank you for staying with us and leaving a review on Uptown Palace.
We are deeply sorry we did not satisfy your expectation on our services. The feedback we receive from our valued guests, like you, enables us to target problem areas. We do apologize for any inconvenience that you have experienced.
Hope you could give a second chance during your future trip to Milano.
Kindest Regards
Dear jngs,
Thank you for your positive feedback.
We are really delighted to read your comments and that you enjoy staying at the hotel in particular you find the team very welcoming and room clean.
We look forward to welcoming you back to the hotel soon.
Thank You
Dear Tadashi,
Thank you for your recent visit at Uptown Palace.
We are happy to read you enjoy our rooms and location.
We look forward to welcome you back during your future trip to Milano!
Best Regards
Dear Anonymous,
Thank you for your recent visit at Uptown Palace and for your review.
We are glad to read that you appreciate our rooms and location.
We hope to see you soon!
Best Regards
Dear M,
Thank you for visiting Uptown Palace.
We are happy to read that you enjoy our rooms, especially our bathroom
We hope to welcome you back
Best Regards
Dear y k g t,
Thank you for your great comment.
We are happy to read you enjoy your stay with us and the view from our executive suite.
Looking forward to welcome you at Uptown Palace.
Best Regards
Dear Guest,
We are happy you enjoyed your stay and felt comfortable with us. Looking forward to welcoming you again in the near future, we wish you a nice day.
Best Regards
Dear Palo,
Thank you for the positive feedback about your recent stay at Uptown Palace and thank you for your suggestion about your breakfast service.
Looking forward to welcome you back at Uptown Palace
Best Regards
Dear Anonymous,
Thank you for your comment and your suggestion.
We value every guest's feedback and your response will help us continue to improve our commitment to provide excellent customer service and superior guest experience.
We hope to welcome you back during your next trip to Milano
Best Regards
10/10 (非常に良い)
HUSSAIN
2024 年 5 月 21 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The parking is near the property but it was not easy to get there
Dear Morris, Thank you so much for your kind words.We are really happy to read you enjoy your stay with us.Hope to welcome you back soon!Kindest Regards
Dear Adriana, Thank you so much your kind words. We appreciate you love our hotel.Looking forward to welcome you back during your future trip to MilanoKindest Regards
Dear Jorge A Flores,We are sorry to hear your stay was not up your satisfaction. Please feel free to reach out to us to provide us some feedback for us to improve your stay next time.Kindest Regards
10/10 (非常に良い)
Ron
2024 年 5 月 1 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The hotel was attractive, well maintained, and the staff was amazing. From the front desk, to the bellman, the manager, and the breakfast host and staff, and housekeeping, I never had a more accommodating and helpful staff.
Dear Ron, We are delighted you spent a wonderful time at Uptown Palace and for us, it has been a real pleasure to give you a perfect treat. Our team is always happy to receive such a great feedback.Looking forward to welcome you back during your future trip to MilanoKindest Regards
10/10 (非常に良い)
Neil
カップルで旅行
2024 年 5 月 1 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Location was great. Walkable to Duomo & other famous sites. Staff was very helpful & friendly. Room was spacious and very clean. Totally would recommend to everyone.
Dear Neil,Thank you very much for your nice review.We are very happy that you enjoyed your stay and appreciated the accommodation assigned.Your beautiful comment regarding our staff is the best compliment we can receive and we are pleased to relay it to the entire team!We are already looking forward to welcoming you back soon!Kindest Regards
Dear Anabel, Thank you so much for your recent stay at Uptown Palace and for your feedback. We are really happy to read that you enjoy our room and service.We look forward to welcome you back during your future trip to MilanoKindest Regards
Dear Carlos, Thank you for your recent stay at Uptown Palace and for your positive feedbackWe look forward to welcome you back during your future trip to MilanoKindest Regards
10/10 (非常に良い)
Nigel
グループ旅行
2024 年 4 月 30 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This hotel was spotlessly clean, lovely helpful staff, very comfortable rooms and located in an ideal position to walk to all the high spots of Milan. It is located equidistantly between the Duomo in the centre and the Navigli (canal district) where there is a huge number of restaurants. All in all, a great stay.
Nigel
2024 年 4 月に 3 泊滞在
10/10 (非常に良い)
Neil
2024 年 4 月 24 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great location. Very clean & well kept. No complaints here.
Dear Meil,We are delighted you spent a wonderful time at Uptown Palace and for us, it has been a real pleasure to give you a perfect treat. Our team is always happy to receive such a great feedback.Hope to welcome you back soon!Kindest Regards
10/10 (非常に良い)
Eva
出張
2024 年 4 月 15 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very comfortable room, a yummy breakfast, and incredibly friendly and helpful staff.
Dear Eva, Thank you for staying at Uptown Palace and for sharing your experience.It was good to read that you enjoyed breakfast and appreciate our friendly staff. We look forward to welcoming you back in the near future. Kindest Regards
10/10 (非常に良い)
ABDULRAHMAN
家族旅行
2024 年 4 月 14 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice hotel in a quite area, every popular location was walkable
Dear Abdulrahman,Thank you for your nice review.We are very happy that you enjoyed your stay with us and appreciated our location and our services.We really hope to have the pleasure of welcoming you back soon!Kindest Regards
10/10 (非常に良い)
Glen
カップルで旅行
2024 年 4 月 13 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The Uptown Palace was quiet, comfortable and fairly convenient to transportation options. The staff were extremely helpful and very courteous. The breakfast was fresh and tasty with lots of options. We had a wonderful stay!
Dear Glen,Thank you for taking the time to share with us your valuable comments following your recent stay at Uptown Palace.We are pleased that you found the location convenient and you appreciate our breakfast buffet.We look forward to welcoming you back to the hotel in the near future.Kindest Regards
Derar Alanna, Thank you for you recent stay at Uptown Palace and for your top score review. We look forward to welcome you back during your future trip to Milano Kindest Regards
10/10 (非常に良い)
Rafael
家族旅行
2024 年 4 月 13 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Friendly staff, quiet street, very safe, and near Crocetta Metro Station, making it easy to move to almost everywhere in the city center
Dear Rafael, We are delighted you spent a wonderful time at Uptown Palace Hotel and for us, it has been a real pleasure to give you a perfect treat. Our team is always happy to receive such a great feedback.Hope to welcome you back soon!Kindest Regards
8/10 (良い)
joey
カップルで旅行, 家族旅行, 小さなお子様連れの家族旅行
2024 年 4 月 11 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The room was nice and the staff was friendly. They made sure we had help taking our bags up to our room. The location is close to a metro which is a popular way to travel in milan but also walking distance from the Duomo cathedral and the high shops in the gallery. There is a near by Tram stop that can take you back from the shops which is nice and there a convenient store close by too. I enjoyed my stay and would recommend the hotel to fellow travelers
Dear joey,Thank you very much for your beautiful review.We are very happy that you enjoyed your stay with us and also honored to read such a positive feedback regarding our property and especially regarding our service, as we have always been focused on delivering the best customer service possible at all levels and in all departments.We are already looking forward to welcoming you back soon!Kindest Regards
10/10 (非常に良い)
Pedro
カップルで旅行
2024 年 4 月 9 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The room was very clean and the staff was very kind
Dear Pedro,Thank you for your nice review.We are very happy that you enjoyed your stay with us and appreciated our cleanliness.Your beautiful comment regarding our staff is the best compliment we can receive We really hope to have the pleasure of welcoming you back soon!Kindest Regards
8/10 (良い)
Luka
カップルで旅行
2024 年 4 月 8 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I liked the location. I disliked the bathrooms, as they were not sufficiently cleaned (soap scum on the sink).
Dear Luka, Thank you very much for your review.We are happy that you enjoyed your stay with us in the center of Milano.We thank you also for your feedback about our bathroom; since cleanliness is one our main priority we will share with our housekeeping department in order to improve our serviceHope to welcome you during your future trip to MilanoKindest Regards
Dear Sara, Thank you so much for your recent visit at Uptown Palace and for your great feedback. We are really happy to read that you appreciate our location and cleanlinessWe look forward to welcome you back during your future trip to MilanoKindest Regards
10/10 (非常に良い)
Jamie
家族旅行
2024 年 4 月 8 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Lovely hotel. Only 10 to 15 mins walk to Duomo. Friendly staff.
Dear Jamie, I am really delighted to read your comments and that you enjoy staying at the hotel in particular you find the team very friendly and the location central We look forward to welcoming you back at Uptown Palace soon. Thank YouKindest Regards
2/10 (非常に不満)
Taina
カップルで旅行
2024 年 4 月 7 日
良かった点 : 設備とサービス、施設のコンディションと設備
気になった点 : 清潔度、スタッフとサービス
I requested a hotel upgrade, and the staff simply answered "NO" without explanation, followed by a snarky smile. He was very sarcastic and disrespectful in front of others. Not only that, but the air conditioning wasn't working, so we had to sleep with the window open to cool the room.
Dear Can, Thank you so much for staying at Uptown Palace and for your positive feedbackWe hope to welcome you back during your future trip to MilanoKindest Regards
Dear Shuchi,We are so sorry you were unable to stay with us. Unfortunately when you book via a third party, reservations may be non-amendable and non-refundable. Please do reach out to either us directly if you have any more questions regarding this or Expedia who can give you more information on their booking regulations. Hope we have the chance to welcome you in the near future,Kind Regards,Alice Carnevali
Dear Alejandro,We are delighted you spent a wonderful time at Uptown Palace and for us, it has been a real pleasure to give you a perfect treat. Our team is always happy to receive such a great feedback.Looking forward to welcome you back during your future trip to Milano
Dear Yokoishi, Thank you for your recent stay at Uptown Palace and for your positive feedback. We look forward to welcome you back during your future trip to MilanoKindest Regards
Dear Armando Azael, Thank you for recent stay at Uptown Palace and for your super positive feedback. We look forward to welcome you during your future trip to MilanoKindest Regards
8/10 (良い)
Hend
2024 年 3 月 16 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I’m planning a long stay at this property in the summer so I wanted to check it out for a night. It’s a beautiful, newly renovated hotel. The rooms are lovely, the furniture and bathroom modern and clean. The rooms are a bit small but that’s the standard in Europe. The only downside was the shower - it felt slippery when I stood inside to shower. There was also a faint sewage smell in the hallway. I alerted the staff and they took care of it. If you manage to get a good price then I definitely recommend this hotel.
Dear Hend,Thank you very much for your beautiful review.We are very happy that you enjoyed your stay with us and also honored to read such a positive feedback regarding our property and especially regarding our service, as we have always been focused on delivering the best customer service possible at all levels and in all departments.Thank you also for your suggestions that are very important for us to improve our quality standard.We are already looking forward to welcoming you back soon!Kindest Regards
Dear Angeles, Thank you for your recent stay at Uptown Palce and for your top score feedback. We look forward to welcome you back during your future trip to MilanoKindest Regards
10/10 (非常に良い)
Letha Gale
2024 年 3 月 10 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Every staff member was personal and very helpful !
Dear Letha Gale,It’s a great pleasure to read your satisfaction about the services and attitude of the staff provided during your stay. We can’t thank you enough for your recommendation and look forward to your next trip in the near future.Kindest Regards
Dear EduardoThank you so much for your recent stay at Uptown Palace and for your top score review. We look forward to welcome you back during your future trip to MilanoKindest Regards
Dear Leon, Thank you fso much for your recent stay at Uptown Palace and for your top score review.We are happy that you appreciate our central location. Hope to see you soon!Kindest Regards
10/10 (非常に良い)
Orit
出張
2024 年 2 月 25 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Very good hotel excellent service and good location next to javitz centre
Dear Orit, Thank you for staying at Uptown Palace and for your positive feedback. We are happy to read you enjoy our servce and central location.Looking forward to welcome you backKindest Regards