「The entrance was a little bit confusing because the Reception is situated on up floor (7th?!). However, it’s not a matter to give a negative score at all. Room, facilities, breakfast and staffs are superb. Actually I had a trouble on the bill. But it was quickly solved in very sincere manner. Thank you very much. 」
"I came to Melbourne for my birthday trip. Vammy, the taxi driver, Mr. Sang from the hotel, and Akila from the concierge team prepared a surprise birthday gift in my room to cheer me up after I had an unpleasant experience on the way here (which had nothing to do with the hotel). I was truly touched by their warm hospitality and deeply appreciated the kind gesture. Thank you so much! The room and bathroom were spacious, with large windows offering an amazing view. I highly recommend the Grand Hyatt to everyone. "
"The room was spacious, clean, and very comfortable. The location was excellent, just a short walk from the station and only a few minutes on foot to a supermarket. There were also plenty of restaurants nearby, and the tram stop was within walking distance, making transportation very convenient. In short, it was a fantastic hotel.
However, the internet connection was somewhat unstable at times. That said, simply toggling the Wi-Fi on and off on my laptop usually restored the connection, so it wouldn’t be a major issue unless you need a stable connection for online meetings. Also, the refrigerator was a bit too cold, and the sparkling water I stored inside ended up freezing. It might have been possible to adjust the temperature, but it wasn’t immediately obvious. I could have asked the front desk, but it wasn’t a significant inconvenience."
