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La Reina de Gran Via

3.0 star property
Experience the vibrant city life from a central location. Connect to what matters with seamless airport transfers.

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Located in the heart of Madrid, La Reina de Gran Via offers a convenient stay with free in-room WiFi. With an elevator and smoke-free premises, guests can enjoy a comfortable retreat after exploring nearby Puerta del Sol and Prado Museum.

Reviews

4.8 out of 10

Popular amenities

  • Pet friendly
  • Free WiFi
  • Kitchen

Room options

View all photos for Comfort Apartment, 1 Bedroom

Comfort Apartment, 1 Bedroom | 1 bedroom, in-room safe, individually furnished, desk

Comfort Apartment, 1 Bedroom

  • 58 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 Queen Bed, 1 Twin Bed and 1 Double Sofa Bed

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About the neighborhood

Located in Madrid Centro, a neighborhood in Madrid, La Reina de Gran Via is in the entertainment district and near a metro station. Lope de Vega Theatre and Thyssen-Bornemisza National Museum are cultural highlights, and some of the area's notable landmarks include Puerta del Sol and Royal Palace of Madrid. Check out an event or a game at Bernabéu Stadium, and consider making time for Museo Nacional Centro de Arte Reina Sofía, a top attraction not to be missed. Visit our Madrid travel guide
Map
28004, Madrid, Reina 23-25

What's nearby

  • Vibrant sunset over bustling Gran Via showcasing architecture and urban life in Madrid
    Gran Via
    2 min walk - 0.2 km
  • Puerta del Sol which includes a city and a fountain
    Puerta del Sol
    6 min walk - 0.6 km
  • Thyssen-Bornemisza Museum showing art and interior views
    Thyssen-Bornemisza National Museum
    8 min walk - 0.7 km
  • Plaza Mayor which includes a square or plaza, an administrative buidling and heritage architecture
    Plaza Mayor
    13 min walk - 1.1 km
  • Royal Palace of Madrid
    Royal Palace of Madrid
    17 min walk - 1.5 km

Getting around

  • Gran Via Station
    3 min walk
  • Madrid Recoletos Station
    13 min walk
  • Adolfo Suarez Madrid-Barajas Airport (MAD)
    24 min drive

Restaurants

  • Steakburger Bar (Gran Via)
    1 min walk
  • Hundred Burgers
    1 min walk
  • Mercado de la Reina
    2 min walk
  • Tiki Taco
    1 min walk
  • Toma Jamón
    1 min walk

About this property

La Reina de Gran Via

Hotel near Puerta del Sol
Located close to Thyssen-Bornemisza National Museum and Lope de Vega Theatre, La Reina de Gran Via has plenty to offer. Stay connected with free in-room WiFi.
Other perks include:
  • A roundtrip airport shuttle (surcharge), express check-out, and smoke-free premises
  • An elevator and tour/ticket assistance
Room features
All guestrooms are individually furnished, and include amenities such as free WiFi, safes, and sound-insulated walls.
Extra conveniences in all rooms include:
  • Bathrooms with showers and shampoo
  • Kitchens, full-sized refrigerators/freezers, and microwaves

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Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transportation

  • Offsite parking available (EUR 18 per day); discounts available
  • 24-hour roundtrip airport shuttle (surcharge)

Family friendly

  • Crib (surcharge)
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • Soundproofed rooms

Guest services

  • Housekeeping (on request) (for a fee)
  • Tour and ticket assistance

Spa

  • In-room massages

Accessibility

  • Elevator

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Crib (surcharge)

Bathroom

  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Electric kettle
  • Full-sized refrigerator/freezer
  • Kitchen
  • Microwave
  • Stovetop
  • Toaster

More

  • Desk
  • Heating
  • Individual furnishings
  • Iron/ironing board
  • Safe
  • Soundproofed rooms
  • Washing machine

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM
Early check-in subject to availability
Contactless check-in available
Late check-in fee for check-in between 10:00 PM and midnight
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
There is no front desk at this property
The check-in location differs from the property location; go to: [OFICINA EN CALLE HORTALEZA 18]
Guests planning to arrive outside of normal check-in hours will receive an email within 24 hours before arrival with check-in instructions and key retrieval information; your host will greet you
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
You will be asked to provide the property with a copy of your government-issued photo ID after booking
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Host will greet you, key retrieval

Pets

Pets allowed for an extra charge of EUR 29 per pet, per night
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Cribs (infant beds) are available for EUR 29.0 per night

Property payment types

Important information

Optional extras

  • Airport shuttle fee: EUR 35 per vehicle (one-way)
  • Nearby parking fee: EUR 18 per day (591 ft away)
  • Pet fee: EUR 29 per pet, per night
  • Service animals are exempt from fees
  • Late check-in fee for check-in between 10:00 PM and midnight
  • Crib (infant bed) fee: EUR 29.0 per night
  • Pool fee: EUR 10 per day
  • Facilities fee: EUR 15 per person, per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests may access this property's casino for the listed optional facilities fee.

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Only registered guests are allowed in the guestrooms

Property is also known as

Apartment La Reina de Gran Via
Apartment La Reina de Gran Via Madrid
Madrid La Reina de Gran Via Apartment
La Reina de Gran Via Madrid
Reina Gran Via Apartment Madrid
Reina Gran Via Apartment
Reina Gran Via Madrid
Reina Gran Via
La Reina de Gran Via Hotel
La Reina de Gran Via Madrid
La Reina de Gran Via Hotel Madrid

Frequently asked questions

Is La Reina de Gran Via pet-friendly?

Yes, pets are allowed at this property. There's a fee of EUR 29 per pet, per night. Service animals are exempt from fees.

What time is check-in at La Reina de Gran Via?

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM. Late check-in is available from 10:00 PM–midnight for a fee.

What time is check-out at La Reina de Gran Via?

Check-out is at 11:00 AM.

Does La Reina de Gran Via provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of EUR 35 per vehicle applies.

Where is La Reina de Gran Via located?

Located in Madrid Centro, this hotel is within a 10-minute walk of Puerta del Sol and Thyssen-Bornemisza National Museum. Lope de Vega Theatre and Prado Museum are also within 15 minutes. Gran Via Station and Sevilla Station are within a 5-minute walk.

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Reviews

La Reina de Gran Via Reviews

4.8

5.4

Cleanliness

5.0

Location

5.4

Staff & service

4.2

Property conditions & facilities
Rating 10 - Excellent. 3 out of 23 reviews
Rating 8 - Good. 2 out of 23 reviews
Rating 6 - Okay. 5 out of 23 reviews
Rating 4 - Poor. 3 out of 23 reviews
Rating 2 - Terrible. 10 out of 23 reviews

Reviews

Verified

2/10 Terrible

Tal

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Simply a scam. The property is in bad condition and unclean. The service is the worst I have seen ever, the room is dirty and the sheets are even worse. The only good thing is outside as the location is good. As per the price I paid this is one of the worst experiences I have ever had.
Stayed 3 nights in Oct 2025
Verified

6/10 Okay

Patricia

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The location is close to everything to eat and shop BUT the apartment itself isn't very clean. The kitchen light doesn't work, no microwave, not very clean when we arrived. As well as no toilet paper, no paper towels, no soap was provided so keep in mind you have to go out and get the basic necessities.
Stayed 7 nights in Oct 2023
Verified

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
Most historical and touristic atractions are within a 15 min. walkable distance. Although in the middle of a hive of social life, the property is really quiet and peaceful. Lots of stores and restaurants close by. Main communication arteries are also close by.
Stayed 3 nights in Jun 2023
Verified

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall I believe Carlos did an amazing job with his room! This is in such a great location that you can walk anywhere in Madrid or take the metro which is also conveniently located near by. I will definitely be coming back. I appreciate everything you did for us Carlos! I had such an amazing time and the local food spots were amazing as well!
Stayed 3 nights in Oct 2022
Verified

6/10 Okay

Omar

Disliked: Amenities, property conditions & facilities
Entrance was dirty, poor illumination, area not good
Stayed 2 nights in Jun 2024
Verified

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mauvaise service, non confortable
Stayed 1 night in Aug 2024
Verified

4/10 Poor

Jacques

Disliked: Cleanliness, amenities, property conditions & facilities
The description that showed in the page isn’t accurate with the condition of the place and there were some things missing from the description
Stayed 3 nights in Dec 2023
Verified

2/10 Terrible

bruno

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Do not trust this hotel. They are nasty.

The room was completely different from the picture; even the address was different. I communicated with the phone number indicated in the description, and he gave me a very basic room in an old building in a nasty place. I felt very disappointed.
Stayed 3 nights in Oct 2024
Verified

2/10 Terrible

suleiman

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is worst of the worst. Constant power outages every 10 minutes due to electrical issues and you have to keep turning the circuit breaker back on in order to have power. Management tried to blame it on the rain, but ALL other surrounding places had electricity. Also water damage in which the bathroom ceiling is about to fall, bad smell, poor lighting and ventilation, broken window glass, no internet/WIFI (doesn’t work). Very dirty and out dated. I hate leaving a bad review, but it’s not fair that anyone has to deal with such place and people must be warned. We just left with minutes to another place. Thank you Orbitz/Expedia for assisting us with a replacement property within minutes. We also took photos & video incase the property management tried to deny. That’s why they only have one photo of the property online.
Stayed 2 nights in Nov 2023
Verified

6/10 Okay

ricardo

Liked: Cleanliness, staff & service
el piso fue cambiado, no nos gusto,y nos ayudaron con otro piso con una ubicacion inmejorable... el piso mucho que mejorar... como recomendacion.
Stayed 1 night in Nov 2025
Verified

8/10 Good

JESUS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A unos pasos de gran vía muy céntrico todo y fácil acceso
Stayed 3 nights in Aug 2025
Verified

2/10 Terrible

alvaro

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Horrible este hotel

Pésimo lugar. Infestado de chinches y además se les pidió apoyo todo mundo dice que hay que Mandar un correo que sigo esperando comstesten hasta ahora. O verdad que me extraña que hoteles lo tenga como opción.
Stayed 6 nights in Dec 2023
Verified

2/10 Terrible

Y

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Het aller slechtste ervaring

Het was eigenlijk geen hotel, maar een vreselijke kamer die tot zogenaamd hotel was gemerkt. (vieze stank en riolering geur enz) alles wat op de afbeeldingen te zien is, is nep. Heel moeilijk te vinden. De zogenaamd enig hotel personeel leek absoluut niet net en aangenaam. Op het eerst gezicht leek hij te twijfelen of WIJ geen controle waren. Toen hij wist dat wij in de maling waren genomen kwam hij te Voorschijn. En hij heeft onze indentiteit inefficiënt met zijn telefoon vastgelegd.
Stayed 2 nights in Nov 2023
Verified

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

Globalement assez décevant...

L'appartement est très bien placé, et propre bien que plus petit qu'annoncé. Pas de restaurant, c'est un immeuble d'habitation. L'accueil est aimable, mais exclusivement en espagnol (et non en anglais / francais comme annoncé). La salle de bain est très bien. Cuisine ok, mais pas d'endroit où manger. La rue est très bruyante (bar juste dessous), ce qui ne serait pas un probleme si les volets fermaient (un completement cassé et un qui a refusé de se refermer au bout de 2 jours). Idem pour les fenêtres, la moitié etaient cassées, et ne tenaient que grace à un petit loquet, qui les laissait s'ouvrir d'un bon cm. Même problème avec la porte d'entrée. La serrure a été remplacée par un petit verrou, et baille donc énormément. Ce n'est pas securisant, d'autant que le coffre annoncé est inexistant. Les photos ne correspondent pas, ce n'est pas le même appartement. Rapport sualite prix assez mauvais, et surtout ca ne correspond pas à ce qu'on nous avait vendu...
Première chambre. Deux lits, une fenêtre qui ferme mal et un volet capricieux.
Salle de bains, très bien, avec fenêtre.
Fenêtre de la première chambre.
Seconde chambre, un lit. Deux fenêtres dont une qui ferme mal et dont le volet ne ferme plus du tout.
Stayed 7 nights in Apr 2023
Verified

4/10 Poor

javier

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

Muy básico

Piso muy muy pequeño y viejo. Para solo dormir está bien. Para hacer un poco de vida, imposible. El agua caliente solo sale hirviendo y no hay suficente para 5/6 personas seguidas.
Stayed 4 nights in Oct 2019
Verified

2/10 Terrible

Natallia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Кошмар в центре Мадрида

Запущенная квартира в полуподвальном помещении. Полноценная одна спальня, вторая за перегородкой. Грязь и вонь. Мах 30 кВ. Оплатив всю стоимость проживания, смогли продержаться в этом подвале пару часов. Деньги не вернули. Отвратительная квартира , как и ресурс , который размещает непроверенную информацию
Stayed 5 nights in Oct 2019
Verified

2/10 Terrible

Domingo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Es una estafa

No es un hotel como indican En un departamento muy pequeño en un edificio Tenía la cama rota y las condiciones de ventilación y luz pésimas No corresponde en absoluto a lo ofrecido ni al precio alto solicitado
Stayed 5 nights in Oct 2019
Verified

8/10 Good

Debora

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Aug 2025
Verified

2/10 Terrible

Maria Luisa

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024
Verified

2/10 Terrible

Rodrigo

Stayed 3 nights in Jul 2024
Verified

6/10 Okay

Veronica

Disliked: Room comfort
Stayed 2 nights in Mar 2024
Verified

10/10 Excellent

Minna

Liked: Cleanliness, staff & service
Stayed 4 nights in Oct 2023
Verified

4/10 Poor

Eduardo

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2019