「My family booked 2 rooms and asked to assign the rooms next to each other in advance.
However, hotel didn’t response to us.
And, our rooms were NOT assigned next each other finally.
We understand it might be difficult to do it, because of booking situation by other customers. However Hotel should have excused it at least, when we checked in.
No staff may check the message function of Hotel.com.
Hotel itself was nice, because of the location and cleanness.」
「My family booked 2 rooms and asked to assign the rooms next to each other in advance.
However, hotel didn’t response to us.
And, our rooms were NOT assigned next each other finally.
We understand it might be difficult to do it, because of booking situation by other customers. However Hotel should have excused it at least, when we checked in.
No staff may check the message function of Hotel.com.
Hotel itself was nice, because of the location and cleanness.」
乗り換え空港でバッゲージをロストしてしまいました。ホテルの受付の人に相談したら親身になってくれ、近くで服や日用品を買える場所を教えてくれたり、私の代わりに航空会社に電話してくれました。とてもとても親切にしてくれて感動しました。
I lost my baggage at the transfer airport. I talked to the receptionist at the hotel and she was very helpful and told me where I could buy clothes and daily necessities nearby and called the airline on my behalf. I was very, very impressed with their kindness.
乗り換え空港でバッゲージをロストしてしまいました。ホテルの受付の人に相談したら親身になってくれ、近くで服や日用品を買える場所を教えてくれたり、私の代わりに航空会社に電話してくれました。とてもとても親切にしてくれて感動しました。
I lost my baggage at the transfer airport. I talked to the receptionist at the hotel and she was very helpful and told me where I could buy clothes and daily necessities nearby and called the airline on my behalf. I was very, very impressed with their kindness.