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"good"

"Very clean room, great staff and good location."

"Staff are so nice. Location is the best part of this hotel "

"It was such a wonderful surprise, the hotel is in the famous Suzhou traditional garden setting, right next to a park with an ancient tower and beautiful gardens. The rooms are luxuriously furnished with classic Chinese wooden decorations. The staff are super friendly and very helpful. rooms are very clean. The breakfast is outstanding I will go again anytime I go to the area, specially trying to reserve a room that faces the garden with impeccable views. Definitely the place to stay in the city"

"Nice - wish complimentary airport pickup may be provided at SHA airport for guests staying more than one night. "

"All good"

"Lovely room - immaculately cleaned every day the moment we left the room. Great views of the city. Absolutely would come back!"

"Room is ok but staff is excellent .. location too.. it what makes a stay great.. bed and comforter were fantastic ."

"The most helpful staff we’ve ever encountered at any hotel in Shanghai. Especially the bellhops and the front desk staff. From carrying luggage to sorting deliveries, to the friendliness of the cleaning staff, the service cannot be faulted. Location is also central and has quick access to restaurants and the metro. The room itself is slightly dated but comfortable to stay. Would book again. "