カークパトリック ダーラムの城

「We stayed just the one night. The staff were very friendly and eager to provide good service. We enjoyed a pleasant drink on the lovely patio overlooking the river followed by a tasty meal in the bar. Breakfast was excellent . Our room was fairly basic with quite a small ensuite . The WiFi was good. We were pleased with our stay which represented good value.」

「The hotel is very nice, with lovely rooms and beautiful surroundings. The staff went above and beyond to be helpful, although they often had to juggle multiple roles at once, which sometimes made them difficult to find. Overall, I had a very pleasant stay, and if I return to Castle Douglas, I would happily stay here again.」

「Excellent service from the ladies who run the inn」

「The staff attitude : very cheerful and welcoming」

「Older property but well maintained.」

「A mix of old and new - breakfast room / restaurant is gorgeous. Secure key card entry to rooms/lifts which is always great.」

「The room was lovely but the sink in the en-suite was tiny & hard to get a wash or clean your teeth in without getting water everywhere. The front of the sink unit was already water damaged. The shower was good & easy to use. The lady who greeted us was very helpful & friendly especially as we forgot to take our key out with us & had to ask her to let us in to our room. Nothing seemed like too much trouble for her. There was a good choice for breakfast which was cooked to order」

「Unfortunately another disappointing night at the Inn. Went for a meal, again staffing issues with chefs resulting in quite a few things not being available. I thought there was a wedding function going on as every now and then loud music would blast through the restaurant area but it was just the music coming from the kitchen area as the doors swung open and closed. Sadly in need of a makeover.」

「We had a lovely stay. Breakfast was delicious」

「Great stay. Derek and Rena were lovely hosts. Breakfast was great. Overall a very nice stay indeed.」

「A great location with Lovely staff:)」

「This is a cracking flat within a short walk of Dumfries town centre. From the outside, the flats don’t look too inspiring, but it’s clearly been renovated recently and it’s been done really nicely. The two rooms are pretty much identical doubles, and the living room/kitchen is a good size. Nice views of the river from most rooms, and a lovely small balcony coming off the main living area. Would definitely come back if in the area.」

「Arrived for 4pm check in called two different numbers no response on either , eventually got someone and got checked in at 5 pm place was freezing and was informed that the boiler was broken so no heating or hot water, place looked like it was decorated back in the 70's and never been touched since , was told to leave out door open and they'd put a heater in room for us which thankfully we didn't as was later told that place is used to home the homeless and immigrants so both our friends and...

「Check in was slow as no one was there but otherwise it was Ok.」

「After a communications issue I got the code and enjoyed our sunny happy space. Had a couple suggestions for owner who responded quickly. Frustrated with VRBO/Expedia for shirking responsibilities for fees and chose to blame owner. Poor customer service from the company but owner’s efficiency more than compensated for their failure.」