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"Staff very friendly and helpful, shuttle bus available ride to station, good Japanese breakfast available 👍"

"Great efficient hotel. The staff was warm, welcoming and very helpful. Breakfast was a good presentation and tasty. Amazing views of Mt Fuji right from the room. Room has good air conditioning. Plenty of parking spaces. The hotel shows sign of aging and needs some upkeep; like peeling wall paper and dated/worn furniture. The futon was quite thin, not a very comfortable sleep. Despite this I left happy with my decision to stay overall and had an amazing visit. Cheers to the staff and their hospitality!"

"The resort is kept in pristine condition, staffs are extremely friendly. The room was well stocked with complimentary water, toiletries, and slippers. Cleanliness through the room to the entire facility is top notch. We thoroughly enjoyed our stay "

"Breakfast good. Spa was terrible. A sheet departing tables and the entire time staff was loud. On the phone talking SO loudly I finally had to tell them to please be quiet. The elevator kept pinging every 10 seconds. It was a real shame . It was expensive and was shocked at how loud and rude the female on the phone was. Most the Japanese people have been lovely. Not this one. "

"Wonderful experience overall. Onsen was lovely especially having the open air bath in the room...all baths give a different vibe but all relaxing. Really enjoyed the Kaiseki but would've been great if they did allow you to report food allergies in advance so they could adjust menu. With my shellfish Allergy one meal set was very limiting. So next time probably wouldn't add that to the experience. Staff were friendly. The view from the room of the lake was amazing ..view of Mount Fuji from the observation deck was awesome. Overall a very relaxing stay...would definitely come again and very happy we stopped here on our trip to Japan."

"Breakfast at this hotel is not the best. Scrambled eggs on soy milk, susages and a bread not fresh! The pictures of the property mislead me! "

"Every thing was ok"

"Nice place to stay,"