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"Lovely hotel with excellent staff and service. "

"My husband and I stayed at the Richmond hotel for two nights. It’s in a great location, and the rooms were reasonably priced and clean. The staff were really kind, and helped organise luggage forwarding to our next hotel. Our only bugbear was that we could hear other people on the floor - they were pretty loud. It would be great to have had a little more sound proofing. "

"Hotel is clean, comfortable with convenient to access to public transport. The onsen was very nice... a wonderful way to relax at the end of the day. Staff was pleasant."

"Helpful staff and comfortable and clean room."

"The staff were amazing. From check in to the bags being taken to the room everything was so friendly and helpful."

"Very clean room . Staff very helpful and respectful. Breakfast choices were excellent. If I went to Matsumoto agin I would happily stay at Ace Inn"