Find Family Hotels in Hoan Kiem

"I stayed in this hotel with my family they gave us a total package including airport pick-up and drop-off, Ha Long Bay Cruise and city tour. Our experience was really pleasant. The hotel is located just a minute walk from Hoa Kiem Lake and city center. The room (two king size bed for family of four) may not be overly spacious but it was very stylish, clean and tidy. Breakfast is very tasty, I would recommend beef noodle, "Pho Bo". But the strongest point of this hotel is staff professionalism and friendliness. You can feel it from the personalized check-in. They call us by the name, and they (all of staff) are always informed of our requests regardless they are made previously or during the stay. They were always ready to assist us in finding restaurants (they choose very nice ones), city tours and extended use of a room for midnight departure. Overall, it is by far the finest hotel I experienced during my three-time travels to Hanoi."

"The service was exceptional, they were proactive in reaching out before we stayed there and allowed us to keep our bags there for a couple of days while we went trekking in Sa Pa. We returned to the hotel after our trek and they upgraded us to a super nice family room in the newly renovated wing. Overall very impressed by the great service."

"Everything is great. It feels like home. I love to stay here whenever I visit Hanoi. Great team of workforce. Very attentive, considerate, hospitable staff. Particularly Jimmy, Jenny, Grace, Lucy, David, Lily, Kevin, Max and Tommy are Awesome.! Very helpful and caring. Great place to stay."

"Wonderful hotel, modern and comfortable. Has everything you need. Good location"

"The rooms here are comfy and well-maintained, the staff are so friendly and accommodating, and the area around is lively and super close to Hoan Kiem Lake! Their amenities are also very good - would definitely recommend to anyone staying in Hanoi and would definitely come back to stay here again!"

"If you want a luxurious place to stay in Hanoi, The Sofitel Metropole Hotel should be at the top of your list. Built in 1901, it retains echoes of the French colonial era. The service was excellent throughout; from the reception to the breakfast area, and our favourite, the pool bar! Our room was very clean, comfortable and spacious, with a smart TV that allowed us to connect to various services such as Netflix and You Tube. One minor point to note for visitors from the UK - the power point accept UK plugs without an adaptor, which is very handy indeed! This was our second visit to Hanoi. We stayed here for 7 days this trip and we were very sad to leave! Thank you to the all the staff at the Metropole; thank you Hanoi and thank you Vietnam. We will definitely be returning."

"I’ve stayed here three times, that alone says a lot! Pros: • Shampoo and shower gel provided • Free excellent breakfast • Located in the old quarter, everything is walkable • Hot showers and AC in the rooms • Free beers in the evening • Pillows are comfortable Cons: • Towels not provided • Rooms are quite small • Bathrooms aren’t the best, but they’re okay • Mattress is a bit firm"