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"Room was really nice and clean. Layout was good with the onsen"

"I relaxed at the spa. Staff was kind and able to cimmunicate in English. The buffet was great but the crabs were too salty."

"Do not get me wrong, the staff was super nice and friendly. Only concern was as follows. I arrived just after 2pm and check in is at 3pm, which is fine as I waited in the lobby, my fault I was early. I was the only person there and tried to check in and was asked to wait till 3pm. I waited and other people showed up also getting ready to check in and everyone sat in the lobby. The receptionist called 2 gentlemen to the desk to fill out paperwork and then called two separate parties to complete paperwork, well the check in paper. No one called me to complete this at all, but Receptionist see me sitting there and I was first one in the lobby. At 14:50 the receptionist walked to all the guests and gave them their room key to go up to their rooms. I was a bit amazed by this as I was the first one there and then I walked up to reception and the reception only then gave me the same paperwork she gave the other guest where they asked your details. Not sure why everyone else was helped before me and then even the fact that the receptionist walked around to hand them their keys, while I’m just sitting there. Was not sure if it was because they could all speak Japanese or if its because I’m a foreigner, but I should have been helped first surely. "

"Amazing onsen access. Great location, clean. Nice cafe and coin laundry available."

"1, spa 2, watch fire work"

"Very nice hotel. A little dated but nice. We stayed in a Japanese style room with futons which was nice but very few electrical outlets. Not a big deal. The private onsen we had was very tiny so we opted for the public one which was great! So unless you’re shy, forego the private onsen in your room. Dinner was a kaiseki ryori (Japanese multi course dinner) which was beautiful, just not my favorite… breakfast was a combination of a Japanese course with buffet. Hotel is very close to the park and shops. I read a recent review online complaining about lack of a/c… there is a/c, works very well it is not obvious but it’s a dial with off, low, med, high. The reviewer should have used google translate ( the off did translate to cut). "

"Fireworks in summer very impressive"

"The entire experience surpassed our expectations. The hotel and grounds were beautiful. Our room with the private onsen was definitely worth it. The staff was very attentive. "

"Staff and accommodations very nice. Free laundry. Only confusion was check in and line up for food in same door. Stayed in food line for short bit and then asked for check in. Even though very busy a staff showed us everything. "