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"The onsen is extensive with 5 different types of mineral baths. A tourist destination for Japanese families and others. Jigokudani (Hell Valley) is right next to the hotel and interesting to explore. It was pouring throughout our stay so only explored the onsen area of town."

" Convenient "

"Reception helpful, nice, enthusiasm "

"Very good"

"The hotel is adequate. Our room was spacious enough to make our 5 nights stay comfortable. Its biggest plus is access to the grand baths across the road. On-site bakery is great. There is no reception as such, staff from bakery multi task. The main issue was Wi-Fi or lack of it on the 6th floor."

"Nice 5 star hotel. The service and staff is top notch. The views are spectacular. Great place to retreat to and relax. We stayed here for 1 night in our trip through Hokkaido. My only issue was at check in. We were required to make the dinner reservations and meal selection at the front desk. And not everything we wanted was available to us. So it was very awkward experience in my opinion. I don’t know if I made a mistake not reserving the restaurants in advance but it is hard to know what you want for dinner up to 7 months in advance. Maybe it was just better to order room service. "

"Spacious room. Staff service was excellent. The onsen is awesome. Good location for the thermal park. "

"It is a ten minute walk from the station and easily located. Some staff spoke no English."

"Very clean and well run. Staff are "