Find all hotels by Excellence Resorts in Greater Antilles

"Clean room, friendly and very helpful staff. There was always someone there to offer help, get you something, or provide a service. Other than our room being available about an hour late upon check-in, we very much enjoyed our trip. "

"Platinum was great. Butlers were hit and miss, but overall we had a really fun time. The food was sooooo good. "

"Outdated buildings "

"Our room was very clean and cleaned each day. Mini bar was stocked daily and requested soda stocked daily. Food was good Pool chairs were easy to obtain as they have several and several pools. Staff was helpful and polite. "

"The stay could not have been better. The beach is the nicest I've ever experienced, the hotel, rooms and amenities were perfect, the food wonderful....but the warm and accommodating staff was the best of all. We will definitely be returning to Bavaro Palace!"

"Our honest review of Serenade Adults Only Resort in Punta Cana, DR: We spent 4 nights in a Master Suite with Elite Service and really enjoyed the room—spacious, well-located, and comfortable. The pros: Beautiful beach, a very walkable resort layout, and excellent food at the dinner restaurants. The Elite pool area is quiet and relaxing, and the resort is conveniently close to the airport. The cons: Entertainment (both daytime and evening) felt underwhelming. Drink service at the Elite pool was virtually nonexistent—we had to go to the bar ourselves most of the time. Butler service was limited to helping with dinner reservations and didn’t add much beyond that. The bartenders didn’t seem well-trained and were unfamiliar with several standard drinks. At the Market buffet, only regular coffee is available—ordering specialty drinks like cappuccinos can take up to 15 minutes, as they’re made elsewhere due to a broken machine. The adults-only buffet food was fairly basic; we were hoping for more authentic Dominican options. The biggest downside, however, was the customer service during breakfast and lunch. Service was inconsistent—some tables went unattended for up to 20 minutes, and at one point a server seemed visibly annoyed by a simple drink request. Special thanks: We want to recognize the few team members who truly stood out for their service and kindness—Melissa and Joel at the piano bar, Santo from the Gourmet Restaurant, July from Market buffet, & Andy from MGMT."

"Very friendly staff and a nice on-site restaurant. Great for all ages. "

"Clean room, has small indoor hot tub just before the balcony. The roof top pool was too cold to use but t loved the large lounge bed on the rooftop to relax and enjoy. "

"Clean friendly "