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"Clean room, hard bed (take your own pillow for a better nights sleep) room was serviced everyday. Nice staff, busy cafe downstairs that had good food. Convenient to the subway, shops, transport etc…."

"Everything."

"Great location & great staff! We made sure to book a room that included the breakfast buffet and looked forward to it each morning. There was something for everyone with a lot of thought given to healthy food options. Housekeeping staff were amazing and kept our room spotless. We appreciated the room amenities, especially bottled water that was replenished each day. Coffee & tea were also available in room, but I usually got my coffee at breakfast so didn’t need to brew my own. All the staff that we interacted with were very gracious, polite, and kind. One day, I accidentally left my keycard in the room and had to ask guest services to use the house phone so I could call my husband and have him come & get me; the hotel employs a security system where a keycard is needed to use the elevator to get to the appropriate floor. The guest services representative, after asking some personally identifying information, had someone personally escort me to my room. This hotel continues to impress me with their exceptional customer service & great location. "

"Service was impeccable. Hotel was clean and breakfast and afternoon snacks was top notch. Loved my stay"

"Great and spacious room! Thank you! "

"Great stay. "

"We really liked this location in the “sumo” neighbourhood. Close to train stations and easy access to tourist attractions. Lots of restaurants close by. The customer service could improve, we stayed for 6 nights and our room was serviced once. Also, only way you’re getting an early check-in or late checkout is by paying ¥2000 per hour. So check-in and checkout time are really busy.. The hotel is nice. There is a common area on the second floor as well as a Lawson’s. Opt for a twin corner room if you can, the rooms we clean, comfortable, and modern, we would stay here again."

"Great view, easy check in and out, love the laundry room, convenient with its Starbucks and Yamamoto transport and bus pickup and dropoff"

"Courteous staff, excellent amenities in the room "