レプレサ ホテル

「I am writing to share some feedback regarding our recent stay. We have stayed at this property in the past several times and have always enjoyed the pretty, peaceful grounds and the convenient location close to downtown Folsom. However, we noticed a few areas that need attention during this visit. Our room felt dated and in need of updates; specifically, the bathroom floor tile was cracked, and the tub/shower drain was very slow. Additionally, the coffee filters provided were the wrong size,...

「部屋は綺麗ですが、他のステイブリッジに比べると少しキッチンが狭いです。 また朝食が良くありません。野菜やカットフルーツはなく、パンの種類も少ないです。ソーシャルディナーも提供されていませんでした。 ほとんどの従業員もマスクをしていませんので、気になる人は気になるかと思います。」

「N/A」

「客室内の設備が故障し、交換を求めたところ、対応できないと断られた。片手で持つことができる程度の小さな備品であり、対応できないこと自体が不思議でならない。 翌日、メンテナンスの係員が故障していることを確認した上で、１０分も経たずに新たしい備品を届けに来た。 どのような理由があるのかは知らないが、客の要望に誠意を持って応えようとする様子が見て取れない。 客室の広さ、清掃状態等は一般的なレベル。ただし、客室の窓からは、目の前のハイウェイを走る車の音が一晩中入ってくるので、睡眠に支障がある。 宿泊客への対応や騒音がひどいので、次回の利用はないと思う。」

「Suスタッフ」

「New and friendly staff」

「There was plenty of shopping and restaurants nearby,which was convenuent」

「very nice central location & within short walking distance to the Taco Bell, Arby's, Jack In The Box(Jack's) & Taco Express across the street. enjoyed the pool very much. the staff was very helpful & accommodating. the complimentary breakfast was freshly prepared & delicious」

「It did the job for a one night stay but not up the Marriott standard. One of the Elevator’s were down, location was good and close to everything. Inside the room was like a motel. Maybe best western style. Upon check in the service wasn’t that great, the rep Bob wasn’t friendly at all. At check out Christine had excellent customer service and made up for the negative so I appreciate that. But we slept really good so that’s a plus.」

「一泊だけの滞在でしたが、静かな環境でゆっくり休むことができました。」

「It appears clean, sheets were spotless however my daughter told me there was a hair on the towel. I also saw a hair on the makeup removal dark towel. However, They were accommodating for an early check in. Though reception said our room number out loud, this can be concern for safety. Free parking is appreciated. Complimentary Lavender satchel pack and bath steamer essential oil was a nice touch!」

「Nothing working in room」