「I had a very disappointing experience with this hotel. When I arrived, I was told that the property was oversold and that my confirmed reservation could not be honored. What made the situation worse was the complete lack of effort to resolve it. No alternative accommodations were offered, no assistance was provided in finding another hotel, and there was little acknowledgment of the inconvenience caused.
After a long day of travel, being turned away without support is unacceptable. Overbooking...
「I had a very disappointing experience with this hotel. When I arrived, I was told that the property was oversold and that my confirmed reservation could not be honored. What made the situation worse was the complete lack of effort to resolve it. No alternative accommodations were offered, no assistance was provided in finding another hotel, and there was little acknowledgment of the inconvenience caused.
After a long day of travel, being turned away without support is unacceptable. Overbooking...
Andrei