フォルサム プレミアム アウトレット周辺のホテル

「一泊だけの滞在でしたが、静かな環境でゆっくり休むことができました。」

「Hannah at the front desk and Ruth in the breakfast area were both SUPER.」

「部屋は綺麗ですが、他のステイブリッジに比べると少しキッチンが狭いです。 また朝食が良くありません。野菜やカットフルーツはなく、パンの種類も少ないです。ソーシャルディナーも提供されていませんでした。 ほとんどの従業員もマスクをしていませんので、気になる人は気になるかと思います。」

「Unfortunately, on this trip we experienced several issues that made our stay disappointing. The first at check-in when the receptionist told me she could not find my reservation. After several minutes, she eventually located it, but the interaction made it seem as though my check-in was an inconvenience to her. This was surprising, as we have stayed at this property and neighboring Marriott properties for over 30 nights per year and have never been treated this way.Later, our room was extremely...

「客室内の設備が故障し、交換を求めたところ、対応できないと断られた。片手で持つことができる程度の小さな備品であり、対応できないこと自体が不思議でならない。 翌日、メンテナンスの係員が故障していることを確認した上で、１０分も経たずに新たしい備品を届けに来た。 どのような理由があるのかは知らないが、客の要望に誠意を持って応えようとする様子が見て取れない。 客室の広さ、清掃状態等は一般的なレベル。ただし、客室の窓からは、目の前のハイウェイを走る車の音が一晩中入ってくるので、睡眠に支障がある。 宿泊客への対応や騒音がひどいので、次回の利用はないと思う。」

「There was plenty of shopping and restaurants nearby,which was convenuent」

「Suスタッフ」

「The room was clean as it could be. It was in big need for maintenance. Walla were dirty. Tub had repaired spots and the overflow cover was handing by a screw. The light fixtures were old and needed cleaning. Broken furnishings. The kitchen was nice but empty of items. I later found the brochure that said you can ask for kitchen items in the office. The kitchen light switch didn’t work very well… The garbage in the back was overflowing into the parking lot where our room was. No hairdryer. But...

「The room smelled like urine, the room door was damages. There was a swarm of flies in the room and in the elevator. They refused to give me a refund because I "was in the room for 1hour", according to the time I checked in. I had a lot of things to unload, had to look for the hotel cart and I tried to get a hold of them over the phone but nobody answered and there was nobody in the lobby. 1 hour is reasonable for unloading, documenting the issues and try to communicate. Staff was also rude when...

「I will use again when needed 」

「Had a great stay!」

「The staff is nice I can say that. However the individual and or family staying above me which I assume is room 205 was playing a horn or some sort of horn instrument 1:30 pm in the afternoon the first day of my stay. Which, I found to be rude staff was helpful in rectifying the issue. The food that is served could be a lot more better for the price you are paying to stay there and i didn’t like that paper plates and plastic utensils were used as well. It’s not that many patrons in my opinion to...