We came out to CA for a family funeral and had a very rough beginning to our stay! After flying across the country and arriving very late (2 am, but 5 am east coast time) we got to the house to find none of the beds made. The dirty blankets and sheets were in heaps on the beds, the floors were dirty, the bathrooms weren’t cleaned, and there were no clean towels. The house had not been cleaned at all since the last guests. We were exhausted but had to change all the beds in order to get some sleep and start laundry so we could have clean towels and blankets for the morning. That also meant we all froze the first night since we didn’t have any clean blankets. If that wasn’t bad enough, my step dad sat on the master bed and all the slats (which supported the mattress) fell to the floor. We tried fixing them so they could sleep on the bed but the mattress still sagged by the morning since the slats didn’t stay in place. The toilet paper holder was also broken. There wasn’t an iron like the listing stated (which we needed to iron our clothes to attend the funeral), and there wasn’t a hot tub, which was also on the listing. The bedrooms are sparse so all our belongings had to go on the floor. I called Alfonso the next morning and he did send a cleaning lady out pretty quickly. A guy also came who fixed the bed and toilet paper holder, but having cleaners there as we were trying to get ready and have lunch wasn’t ideal. He did have an iron dropped off after I called again, but of course we didn’t get it until well after the funeral. He also got snippy when I asked for the WiFi info saying it was on the site, which took looking at several times to find. He definitely tried to remedy all the problems, so the rest of our stay was more comfortable and he did refund us for the cost of one night, but just not the best experience!
