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"The staff at reception were awesome. I only stayed for one night and the room was clean, loved the hotel decor. I would love to go back and try the bar and restaurant."

"Staff amazingly helpful , breakfast very poor, but overall a great experience. Was cheapest hotel on a weekend of the London marathon and very convenient for Russell Square Underground. Staff very helpful."

"Rooms are old and outdated. No fridge or usb outlets in room. Construction in lobby which was noisy would have liked to know ahead of time"

"Amazing hotel and location "

"Great service"

"This hotel has an amazing location but it stops there. Beds are extremely uncomfortable. The king bed is just two twin beds sandwiched together with a very uncomfortable seem in the middle. Mattresses are so old that the springs are gone. Hotel is dated and in need of upgrades. Moths flying around the halls and annoying cleaning staff that still knocks when you have do not disturb sign on. I saw a very fast moving insect in my bathroom on the last day. Would not recommend staying here. AC and fridge both very loud. Toilet runs. Not sure how this is even 4 star"

"Lovely clean hotel and room. Staff very helpful. Also the restaurant in the hotel is brilliant would highly recommend and the bar looks good"

"Lovely staff! They make a very good breakfast and if you want to nob something at the end of the day they do some lovely pizzas at the bar. "

"Spotlessly clean through out the hotel. Delicious breakfast. Reception staff, so very friendly and helpful. Concierge amazingly helpful. Stayed here often, many years ago and we are back and not going anywhere else."