The property owner was a peach and very easy to communicate with as well as very responsive. Location was farther from the tourist areas we were visiting than I would have preferred, but the size of our group and our budget dictated our decision. There were some trade-offs in terms of the location, but they were worth it for us. We decided that due to the long hike to the tube station, we would eat all meals except our breakfast out and only come and go once per day. The property was very clean except for some dirty cleaning rags accidentally left in the washer and a used towel found in one of the bathrooms. The property came with pages of helpful instructions that covered just about any conceivable situation that might arise. It was a bit of a hike to the Tube stations, and one was in a better (seemed safer) part of town than the other. The fact that the street address was not actually the exact location of the property posed some challenges for cab pickups, but we managed that. One source of great hilarity among our family was the itsy-bitsy shower stalls and tiny sinks in the bathrooms. We are not big people--and that was a good thing. By the time we left, we had an entire comedy sketch worked out about the tight bathing facilities, but we managed to stay clean. There was plenty of room for us to unwind in the kitchen, dining, and living spaces when we were not out and about sightseeing and we would stay here again under the same circumstances. We fell in love with London!