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Grand Excelsior Hotel Bur Dubai

4.0 star property
Grand Excelsior Hotel Bur Dubai combines daytime relaxation with evening entertainment, from rejuvenating spa treatments to poolside drinks and nightlife

Choose dates to view prices

Near Dubai Cruise Terminal, this welcoming hotel features four international cuisine restaurants and the Grand Lavana Spa for relaxing treatments. Guests enjoy the versatile atmosphere with a poolside bar for daytime drinks and a nightclub for evening entertainment.

Reviews

7.0 out of 10
Good

Popular amenities

  • Pool
  • Hot tub
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant

Room options

Available filters for rooms
Showing 12 of 12 rooms

View all photos for Premium Room

Minibar, in-room safe, desk, soundproofing

Premium Room

8.0 out of 10
Very good
(1 review)

Highlights

Soundproofed
Private indoor hot tub
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Private bathroom
Bidet
  • 65 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room

Deluxe Room | Minibar, in-room safe, desk, soundproofing

Deluxe Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Private bathroom
Bidet
Hair dryer
  • 40 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Family Room

Minibar, in-room safe, desk, soundproofing

Family Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Private bathroom
Bidet
Hair dryer
  • 53 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Executive Suite, 1 Bedroom

LCD TV

Executive Suite, 1 Bedroom

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Separate bedroom
Private bathroom
Bidet
Hair dryer
  • 79 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Suite, 1 Bedroom

Minibar, in-room safe, desk, soundproofing

Premium Suite, 1 Bedroom

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Separate bedroom
Private bathroom
Bidet
Hair dryer
  • 100 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room

Minibar, in-room safe, desk, soundproofing

Deluxe Room

  • Sleeps 2

Family Room

  • Sleeps 4

View all photos for Premium Room

Minibar, in-room safe, desk, soundproofing

Premium Room

  • Sleeps 4

View all photos for Viceroy Suite

Minibar, in-room safe, desk, soundproofing

Viceroy Suite

  • Sleeps 2

View all photos for Commodore Suite

Minibar, in-room safe, desk, soundproofing

Commodore Suite

  • Sleeps 4

Executive Suite

  • Sleeps 2

Premium Suite

  • Sleeps 4

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About the neighborhood

Located in Bur Dubai, a neighborhood in Dubai, Grand Excelsior Hotel Bur Dubai is in a shopping district and near a metro station. Dubai Cruise Terminal and Ski Dubai are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Dubai Creek and Kite Beach. Dubai Aquarium & Underwater Zoo and Wild Wadi Water Park are not to be missed. Visit our Dubai travel guide
Map
121545, Dubai, Kuwait Road - Bur Dubai

What's nearby

  • EyeEm Custom Shoots Q4 2018
    BurJuman Mall
    12 min walk - 1.1 km
  • Traditional housing of UAE, Dubai
    Meena Bazaar
    18 min walk - 1.5 km
  • Al Fahidi fort in Dubai
    Dubai Museum
    2 min drive - 2.0 km
  • Dubai cruise port terminal, luxury cruise ships docking at dubai cruise port, UAE
    Dubai Cruise Terminal
    3 min drive - 2.1 km
  • Dubai Creek showing a bay or harbor, boating and a city
    Dubai Creek
    4 min drive - 2.7 km

Getting around

  • ADCB Station
    14 min walk
  • Dubai Intl. Airport (DXB)
    17 min drive

Restaurants

  • McDonald's
    9 min walk
  • Burger King
    5 min walk
  • U2pura
    3 min walk
  • Barrels Sports Bar
    7 min walk
  • Gazebo مطعم جازيبو
    6 min walk

About this property

Grand Excelsior Hotel Bur Dubai

Upscale hotel near BurJuman Mall
At Grand Excelsior Hotel Bur Dubai, you can look forward to a nightclub, an airport shuttle, and a poolside bar. Treat yourself to a Thai massage, a body treatment, or a facial at Grand Lavana Spa, the onsite spa. At the 4 on-site restaurants, enjoy breakfast, lunch, dinner, and international cuisine. In addition to 4 coffee shops/cafes and a hair salon, guests can connect to free in-room WiFi.
You'll also find perks like:
  • An outdoor pool
  • Free self parking and valet parking
  • Limo/town car service, buffet breakfast (surcharge), and express check-out
  • Express check-in, babysitting (surcharge), and a gift shop
Room features
All 282 rooms have comforts such as 24-hour room service and air conditioning, as well as thoughtful touches like free WiFi and safes.
Extra amenities include:
  • Bathrooms with bidets and tubs or showers
  • LCD TVs with satellite channels
  • Electric kettles, daily housekeeping, and desks

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Limo/town car service
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Daily buffet breakfast available 6:30 AM to 11:00 AM for a fee: AED 75 for adults and AED 37.50 for children
  • 4 coffee shops/cafes
  • 4 restaurants
  • 7 bars/lounges
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • AAngan
  • Docklands
  • Soto Soto

Things to do

  • Full-service spa
  • Health club
  • Hot tub
  • Nightclub
  • Outdoor pool
  • Sauna
  • Steam room

Family friendly

  • Babysitting (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business center
  • Computer station
  • Conference center (34,647 square feet of space)
  • Meeting rooms

Full-service spa

  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Mud bath
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • Low-height counter and sink
  • Raised toilet seat
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)

More

  • 8 floors
  • Banquet hall
  • Built in 2006
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Bidet
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 4 AM
Contactless check-in available
Late check-in subject to availability
Express check-in available

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for AED 125.0 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: AED 15.00 per accommodation, per night
    • A tourism fee is imposed by the city and collected at the property. The fee is AED 15.00 for the first bedroom per night, and increases by AED 15.00 per night for each additional bedroom.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately AED 75 for adults and AED 37.50 for children
  • Airport shuttle fee: AED 100 per vehicle (one way)
  • Rollaway bed fee: AED 125.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 18 years old are not allowed in the spa

Property is also known as

Grand Excelsior
Grand Excelsior Bur Dubai
Grand Excelsior Hotel
Grand Excelsior Hotel Bur Dubai
Grand Excelsior Hotel Bur
Grand Excelsior Bur
Excelsior Bur Dubai Dubai
Grand Excelsior Hotel Bur Dubai Hotel
Grand Excelsior Hotel Bur Dubai Dubai
Grand Excelsior Hotel Bur Dubai Hotel Dubai

Frequently asked questions

Does Grand Excelsior Hotel Bur Dubai have a pool?

Yes, this property has an outdoor pool.

Is Grand Excelsior Hotel Bur Dubai pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking and valet parking are free at this property.

What time is check-in at Grand Excelsior Hotel Bur Dubai?

Check-in start time: 3:00 PM; Check-in end time: 4 AM. Late check-in is available during limited hours.

What time is check-out at Grand Excelsior Hotel Bur Dubai?

Check-out is at noon.

Does Grand Excelsior Hotel Bur Dubai provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of AED 100 per vehicle applies.

Where is Grand Excelsior Hotel Bur Dubai located?

Located in Bur Dubai, this spa hotel is within 2 mi (3 km) of BurJuman Mall, Dubai Creek, and Dubai Cruise Terminal. Gold Souk and Dubai World Trade Centre are also within 3 mi (5 km). ADCB Station is 14 minutes by foot and Sharaf DG Station is 14 minutes.

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Reviews

Grand Excelsior Hotel Bur Dubai Reviews

7.0

Good

7.2

Cleanliness

7.6

Location

7.4

Staff & service

6.8

Property conditions & facilities
Rating 10 - Excellent. 85 out of 305 reviews
Rating 8 - Good. 86 out of 305 reviews
Rating 6 - Okay. 61 out of 305 reviews
Rating 4 - Poor. 42 out of 305 reviews
Rating 2 - Terrible. 31 out of 305 reviews

Reviews

10/10 Excellent

Sharath

Liked: Cleanliness, staff & service, property conditions & facilities
Food is excellent both breakfast and Dinner.
Stayed 5 nights in Jun 2025

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellence in Bur Dubai

Great Staff great location perfect for my business trip.
Stayed 1 night in Sep 2024

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfort and quality in Bur Dubai

What an excellent hotel with great staff in a convenient location
Stayed 1 night in Sep 2024

10/10 Excellent

ALI

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
This is good and family oriented
Stayed 3 nights in Apr 2024

2/10 Terrible

Manhal

Disliked: Cleanliness, property conditions & facilities, room comfort

Price vs Quality doesn't match

-Cleanliness was very poor especially the hotel looks old from inside the rooms so it requires extra care. -Price vs Quality doesn't match,, it is way overpriced, I can stay in a better option with the same price. -To be fair, reception staff are great!
Stayed 1 night in Feb 2025

10/10 Excellent

Saif

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
Stayed 1 night in May 2023

10/10 Excellent

Pranay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location, good experience!
Stayed 2 nights in Apr 2023

2/10 Terrible

Anis

Disliked: Staff & service, property conditions & facilities
This hotel is for hookers and their customers
Stayed 4 nights in Apr 2024

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities, room comfort
Purely a touristic hotel and not meant for business travelers and room allotment when done online is somewhat limited choices and flexibility
Stayed 1 night in Apr 2025

8/10 Good

Angela

Lobby great, hotel is a bit dated. Need a lot of updating and renovations, very close to the airport
Stayed 1 night in Nov 2023

4/10 Poor

Ajinkya

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Issue resolution wasnt quick. Shower faucet was broken
Stayed 1 night in May 2025

10/10 Excellent

Jasvinder

Liked: Cleanliness, staff & service
Property requires some renovation but overall is in good condition. New towels is a must as the ones we were given were old. Swimming pool times need to be extended as 7.00pm is too early to close.
Stayed 7 nights in Jul 2024

2/10 Terrible

ADNAAN

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Worst 4 Star Hotel

Worse 4 Star hotel in Dubai. Cant sleep until 3am. As nighclub blarring music until then Rooms old and shabby
Stayed 2 nights in Oct 2023

4/10 Poor

S

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Not worth the money. Except food is very good.

I had to push them to change my room due to poor bathroom condition, disaster aircon & Iron not working, not once but 3 different ones due to loose socket. Second room little better but bathroom same as first room, felt like it wasn't cleaned in years, mould on tiles everywhere. I will not stay again in this hotel, i don't understand who gave such hotels 4 star rating.
Stayed 5 nights in Feb 2025

6/10 Okay

marci

Disliked: Cleanliness, amenities
The hotel was older than I thought. There was water running from a pipe. The towels were dingy and obviously over used. The complimentary breakfast was ok. Hot food not very hot. The young man Christopher who worked there was eager to help. Always smiling. He was our go to guy
Stayed 1 night in Nov 2023

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Worst hotel ever.

Worst hotel I ever stay. By default, do expect no shower foam, no towel. Shifting breakfast location without inform guest. Room key always give issue. Totally disappointed. U can get much better hotel with the same rate.
Stayed 5 nights in May 2022

4/10 Poor

Susan

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Staff were lovely! Rooms were old & needed up dating ! First room. We were put in everything was broken! Food was good !but you should provide coffee after meals ! Children were aloud to run & scream until 2 in the morning without any consideration for other guests! Disgusting!!!!!! Pool & Hussan very good but you need drink fertilities up there !
Stayed 6 nights in Apr 2023

2/10 Terrible

Seshu

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service is very bad, not clean, every thing we nee to ask including towels, response for anything is very slow
Stayed 3 nights in Sep 2023

2/10 Terrible

riccardo

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
My room was small no view,, couldn't get door open to bathroom because it hit the bidet
Stayed 2 nights in Mar 2023

6/10 Okay

shojauddin saif

Disliked: Cleanliness, staff & service
The Reception Was Not Supporting Room Was Not Up To The Stand
Stayed 2 nights in Jan 2023

6/10 Okay

Munira Hussamuddin

Disliked: Staff & service

Not coming back Here Again

The hotel looks amazing from outside but when I went in the room the ac was not working i had to change the room and also there were cockroaches in the room. The room was quite spacious but when the ac was not working and i had to change the room instead of upgrading the room they downgraded the room by giving a smaller room.
Stayed 8 nights in Jul 2023

4/10 Poor

Zahir

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very bad, Have to call 4/5 times for get things done to clean room etc
Stayed 3 nights in Feb 2024

6/10 Okay

Hannah

Liked: Amenities
The room area was unkept by guest next door to my room they will eat and leave the dirty dishes by the door 🚪 for days and house keeping will clean up the rooms and still no one will pick up those trash 🗑️. That was terrible.
Stayed 6 nights in Jan 2026

6/10 Okay

zahid liaqat

Helt ok hotell

Slitt hotell som trenger oppgradering. Ingen 4 stjerners følelse.
Stayed 3 nights in Apr 2025

10/10 Excellent

Shandhir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Topnservice good ckean room
Stayed 3 nights in Jul 2024