「I turned up almost 2 hours after check in time and my room was no ready - staff could not have been more unhelpful, particularly the male worker at reception. After asking for a refund and asking to speak to the manager I was finally provided a room in the same category that I booked. I walked past many vacant rooms on my way so staff had zero empathy. My plans had been changed and no apology offered. Would not recommend this hotel」
「I turned up almost 2 hours after check in time and my room was no ready - staff could not have been more unhelpful, particularly the male worker at reception. After asking for a refund and asking to speak to the manager I was finally provided a room in the same category that I booked. I walked past many vacant rooms on my way so staff had zero empathy. My plans had been changed and no apology offered. Would not recommend this hotel」
Ms Ozlem