サマナ ホテル

「911 the Air conditioner was horrible in the kitchen」

「The resort was very nice and the food was ok. The first 3 days was good for service in the buffet but service started getting less after that. We had to get our own coffee and water several times after 3 or 4 days.」

「El hotel es muy lindo, la playa es bella, las atenciones son EXCELENTES y muy personalizadas, el personal es muy amable y servicial. Nos dieron un upgrade en la habitación y un descuento en el spa, por ser clientes de Expedia. La comida es muy buena, esperamos volver.」

「The property was absolutely gorgeous! It was incredibly convenient having everything on site, including a beautiful gym, a relaxing spa area for massages, and two stunning pools. The restaurant itself was also beautiful and created a wonderful atmosphere. The staff truly made the experience exceptional. Everyone was so kind, helpful, and accommodating especially when it came to booking last minute tours. They really came through for us and went above and beyond to make sure we had a great...

「I would not recommend this hotel. My husband and I chose not to purchase the all-inclusive package because we were only planning to sleep at the hotel and spend most of our time outside exploring. Unfortunately, we felt judged and treated differently because of that decision. We are Dominican by nationality but residents of the United States, and we felt that the staff showed less respect and courtesy toward us than toward other guests. It seemed as though they were more interested in how much...

「The resort was nice family friendly the food was really good! Two things though the rooms need serious updating and the staff service was inconsistent some were nice some really didn’t want to be there. Overall we enjoyed it we went with our two kids a 4 year old and 8 month old and they had a great time my 4 year old really loved it they had an adorable water park and kiddie pool right next to the adult pool so it made it very easy for everyone to have a good time the beach was wonderful as...

「They initially refused my early check-in while allowing another guest to check-in before I left the parking area. The customer service kindness appeared forced not sincere. Their staff needs to be made aware that there will be people booked into the hotel who look like them but are economically better off than them. Perhaps a cultural awareness training may be helpful.」

「Located in the heart of Las Terrenas and across the street from the beach, this hotel seemed promising. The front desk staff was rather welcoming and very responsive. The room was fairly spacious. We expected a lot of noise due to the central location but did not expect the room to be teeming with cockroaches. We initially noted some little cockroaches in the kitchen and then the bathroom. The final straw were the larger cockroaches that crawled on us while we were sleeping. The front desk...

「Todo muy bien」

「ホテルの真ん中にプールがあり、それを囲むようにヴィラ形式に客室があります。庭にたくさんの緑があり、自然を満喫することができます。ビーチからは徒歩約５分かかりますが近すぎない分、他の旅行客がおらず静かな環境を楽しむことができました。ビーチが大変美しく、のんびりとリゾートを楽しむことができました。」

「Not much to say, personel was extremely friendly and helpful. Breakfast was plentiful and I will be back」

「Todo excelente.!!」

「I arrived and let them know for check in. Although room check in was at 3, it wasn’t ready until 330. Afterwards, the WiFi in the hotel wasn’t working during the duration of our stay and the water in the room was not hot. The room was very clean and the pool had a nice view. Breakfast was good. 」

「Very nice staff」

「Clean room」

「The room was very clean, no complaints. The pools and the restaurant were nice as well. The hotel is closed to everything which is a plus!」

「Todo estuvo excelente, el servicio, las habitaciones y el spa」

「Tolle Unterkunft. Sehr sauber und super nettes Personal das einem immer hilfsbereit zur Seite steht. Spanisch Kenntnisse sind von Vorteil. Es war eine sehr schöne Unterkunft! Vielen Dank für die schöne Zeit!」