Cowes Yacht Haven

Property in need of better maintenance and cleaning.

Very disappointing experience. When we arrived and entered our room, we discovered there was no toilet roll in the bathroom. I called reception to ask for some, only to be told that they were too busy to help and that we would have to walk back to reception ourselves — which was approximately a quarter of a mile away. Rather than apologising or offering to resolve such a basic issue, the member of staff actually argued with me over the phone. I found their attitude extremely unhelpful, rude and completely unacceptable. Having toilet roll in a hotel bathroom is a basic expectation, and guests should not have to walk a quarter of a mile to reception to collect it, especially when the problem is the hotel's own oversight. Very poor customer service and certainly not the welcome or experience we expected.

I was running late contacted hotel. They sorted out my late Arrival .super people.