「I arrived at the hotel around 11am and did not expect to get a room until 3-4pm, but my room was ready so I could check in and get settled right away. Pendry also listened to my request of having a room on the higher floors and put me on floor 17. The hotel is clean and the staff is friendly and helpful. I have absolutely nothing to complain about, my stay was great and I cannot see myself choosing any other hotel if I go back to Newport Beach!」
「The service was not the quality that would be expected at this level of hotel. Front desk and restaurant entrance was unexceptionable. Waiter and the parking staff were good. 」
「The property and the staff were amazing. It was convenient to everywhere we wanted to go. We came to whale watch and it was less than nine minutes away. On top of that, the staff was amazing. Absolutely amazing.」