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"Absolutely nothing like the pictures. The pool area just looks old and moldy. And had a smell. Our room even had a smell. Nothing in our room was plugged in, like the room wasn’t used (probably why it smelled) The caulking on the tub looked almost moldy. The room itself looked clean. The location is weird, and terrible driveway/parking area. "

" Cleaning staff go above and beyond. very helpful front desk staff. located near entrance to I-87,Champlain Mall and restaurants.. Only complaint is the lack of snow removal especially around entrances and exits. Nice Continental breakfast and clean dining area. "

"Close to shopping and restaurants. Room was clean except for under the beds. Pillows were not that good. Check in was easy. No one there for check out. View from room was top of the pool roof. Hallways were clean. Common area/game room was nice. Did not use pool but looked nice. Would stay again."

"The pool, the business center, the computer, the ice machine, the vending machines were all out of order due to "maintenance". The sink in the kitchen of my room had no plumbing connected underneath, this must have been a known issue because the water was turned off. The man at the front desk was so difficult to understand and gave me a hard time checking in. The hot water in the shower only lasted about 6 min before running cold. The cable only had a handful of channels. "

"Room was immaculate, hotel in new condition, quiet, easy location"

"Nice room and staff "

"It was a great spot. Very beautiful and unique building and grounds. Lots of wildlife was seen, birds and deer. The rooms are spacious and unique, very clean. A well appointed kitchen for common use. Excellent value. We need to be in the Plattsburgh area again in a few weeks and have already reserved a room again. "

"Rooms are completely refurbished and extremely nice! Right on the lake and wonderful views! Close to ferry and downtown! Perfect location!"

"Great pool area. Kids had a blast in the arcade!"