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"Pros Great location Rooms were decent Cons During my two day stay there was only one elevator working making the wait time for guests ridiculous. The elevators were small only 6-7 people could fit and that depended on how much luggage each person had. Thankfully i was on the 4th floor but the stairwell was creepy and i didn't feel secure. Not to mention trying to carry suitcases up long flights of stairs. There was no mention of this at check in and no update to guests on when it would be fixed. The resort fee is a joke. At least most hotels provide bottle water and at $40 thats the least that coukd have been apart of the resort amenities. The wait time for checking was long, as there were only two agents and there were bus loads of guests."

"Room was clean and nice. Staff was very accommodating."

"This room was the perfect location for seeing a broadway show. Also very close to Times Square. Only thing I wish they had in the room was a mini fridge. There was no way to keep anything cold."

"Nice property but needs some improvements. I've stayed here 3 time so it'sa good hotel. Very convenient to Penn Station. The shower had a mind of its own. You will not have a consistent water temp and it will go from warm to cold to burning hot. Towels are like sandpaper. The toilet paper is ridiculous. I think the hotel challenged the toilet paper company to give them the thinnest t.p. in the world. You're definitely not saving money with the amount of t.p. that is needed because it's worse than paper thin. Fast elevators and friendly staff."

"Property is somewhat dated but location is great. "

"The hotel was a nice and clean the bar attached to the hotel could have stayed open but it was closed most of the time we were there. The rooms were nice and cleaned but the furniture could be upgraded the desk had broken drawers. "

"Didn't use amenities however the room was dirty! The shower did not drain so we stood ankle deep in dirty water while trying to shower. The room just looked dirty. Smudges on the wall, dust in the corners, hand prints all over the door....."

"Our stay was great, the staff were very helpful."

"Staff was very friendly, room was clean and spacious, the restaurant Bond 45 was excellent. The only thing is that I wanted to purchase the hotel tote bag and nobody could tell me where I can purchase it. "