カプサン ヴィクトワール ホテル

「Recommend 」

「location and service very good. 」

「very good HTL. Although I was.forced to wait for. 20 min for moving to the room that was under making up , they offered to give me tea for waiting time. That tea was good with.Japanese special black iron pod. Very impressed & I enjoyed to work with my laptop pc & hotei free internet. When I come to Bordeaux. will stay there.」

「Outstanding property, only enhanced by the customer care dedication. The woman at reception insisted on carrying our bags up a flight of stairs for us when I was capable of doing it myself. Additionally, I’ll spare all the details, but the hotel staff went above and beyond in helping us recover a bag that was lost in an Uber after our departure. They provided translated communication with the driver which proved to be key to recovering it. 」

「バスタブがあるし、お湯の出も問題なし。部屋にポットはあるが冷蔵庫なし。部屋の清掃は行き届いてるが、トイレットペーパーの補充がなかった。フロントに電話すると取りにくるよう言われたが、持ってきてと頼むと数分で来てくれた。朝食は毎日同じメニューだが、パン・チーズ・ハムが美味しい。レセプション、レストランともにスタッフの対応は良かった。清掃担当の二人が客室前でよくタバコを吸っていてポイ捨てを。当たりそうになったことも。 カンファレンスセンターとトラムの駅にに近くて便利。お店はないので、買い出しはトラムで一駅＋歩いて10分くらいのモールへ。 旧市街へは30分くらいだが、トラムの本数が多いので不便は感じなかった。 」

「部屋は広く、ベッドのサイズも大きい。冷凍庫などの設備もあり設備が整っている。朝食のレストランも天井が高くて良い。すぐそばにカルフールがあり便利。トラムの駅までの治安も良いと思う。」

「Staff were excellent, Alex was especially helpful during the check in process. The room was spacious, good size, comfortable bed, good size shower, plenty of hot water and good water pressure. Bordeaux is quaint, very much rural France. Small cafes, bakeries and coffee shops. City center is small in comparison to the most popular French cities, I enjoy that. The hotel is close to public transportation.」

「I could not go to the hotel by strike on the first day, but I could arrive on second day. However, they DID cancel without telling me despite I already paid for two days!!!Also they accepted with other customers to my room!! Then, they said that you should pay once again if you want to stay today! For worse condition room!!! I explained my situation and complained them...but they never paid back money!!! Also my friend stayed at this hotel. A cleaning person put all her food she brought her...

「Good」

「The hotel completely met our expectations. Family room was comfortable and clean, staff was friendly and breakfast was good. 」

「Réceptionistes and services are so kind. We stayed good time」

「ホテルの施設自体も素晴らしかったが、スタッフの応対が何にも増して良かった。またボルドーに来る時は是非ここを利用したい。」

「Amazing Hotel, beautiful, comfortable, elegant, cozy…」