5 つの屋外プール、営業時間 9:00 ~ 21:00、プール パラソル、サンラウンジャー

プラヤ グランデ リゾート & グランド スパ の口コミ

4 out of 5

口コミ

8.8

非常に良い

評価 10 - 1221 件の口コミ中 758 件が非常に良い" "
評価 8 - 1221 件の口コミ中 254 件が良い" "
評価 6 - 1221 件の口コミ中 108 件が普通" "
評価 4 - 1221 件の口コミ中 49 件が不満" "
評価 2 - 1221 件の口コミ中 52 件が非常に不満" "

9.4/10

清潔度

8.8/10

スタッフとサービス

8.6/10

設備とサービス

9.0/10

施設のコンディションと設備

8.8/10

環境への配慮

口コミ

10/10 (非常に良い)

Azra

家族旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Amazing staff! Very clean hotel and beautiful
2024 年 5 月に 4 泊滞在

10/10 (非常に良い)

SUNGJOON

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very good Hotel that can go any places
2024 年 5 月に 2 泊滞在

10/10 (非常に良い)

Christina

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It’s located close to the marina where you have lots of restaurant choices & within walking distance to downtown shopping. Great location & fantastic staff!
2024 年 5 月に 4 泊滞在

10/10 (非常に良い)

Richard

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Playa Grande is amazing, each time we stay there it makes us want to come back again and again. We have plans to come back to Playa Grande in November.
2024 年 5 月に 7 泊滞在

10/10 (非常に良い)

Lynne

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Staff are always extremely welcoming and friendly. Very clean, well-maintained and safe environment. Convenient location for marina and downtown. Have enjoyed several stays, will return again.
2024 年 5 月に 4 泊滞在

6/10 (普通)

Larry

グループ旅行
良かった点 : 清潔度、施設のコンディションと設備
気になった点 : 設備とサービス
The food was ok. Not a lot of variety or options. The property was nice. The staff was hit and miss.
2024 年 5 月に 7 泊滞在

10/10 (非常に良い)

Guerson Abel Hernández

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Muy buen servicio
2024 年 5 月に 4 泊滞在

10/10 (非常に良い)

Tatiana

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Quiet location yet convenient to walk into town.
2024 年 5 月に 4 泊滞在

10/10 (非常に良い)

Ivan、Plainfield

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It was a n8ce property with a beautiful view.
2024 年 4 月に 4 泊滞在

10/10 (非常に良い)

Cory

カップルで旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
All the pool areas were incredible.
2024 年 5 月に 4 泊滞在
Renato Mendonca - General Managerからの返信 (投稿日 : 2024 年 5 月 20 日)
Thank you for your review and score! Hope to have you back soon.

10/10 (非常に良い)

Marilyn

グループ旅行
良かった点 : 清潔度、スタッフとサービス
I love this beautiful place, come back again and again!
2024 年 3 月に 6 泊滞在
Renato Mendonca - General Managerからの返信 (投稿日 : 2024 年 5 月 20 日)
This is great! Thank you! All the best!

10/10 (非常に良い)

Debbie Espinoza

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The hotel is very clean, food is great we stay here every year on Mothers Day
2024 年 5 月に 4 泊滞在
Renato Mendonca - General Managerからの返信 (投稿日 : 2024 年 5 月 20 日)
Thank you for your score and review. Hope to see you back soon.

10/10 (非常に良い)

Mandi

カップルで旅行, グループ旅行
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
I have been to Cabo many times and stayed at nicer more pricier resorts as well as high end homes. Although this resort is older and a bit dated we loved the amenities, location, food, and staff. After staying at over 10 other resorts in Cabo in the past I feel like this is has it all. The prestock option is handy and affordable. We did not do all inclusive but ended up eating most of our meals at the resort anyways. The only thing that was somewhat of a bother was our room smelled moldy but after leaving our sliders open for a few days it got better.
2024 年 5 月に 4 泊滞在
Renato Mendonca - General Managerからの返信 (投稿日 : 2024 年 5 月 20 日)
Thank you for taking the time to share your feedback with us. We are thrilled to hear that despite the age of our resort, you enjoyed the amenities, location, food, and staff. It's wonderful to know that after staying at numerous other resorts in Cabo, you feel that Playa Grande Resort & Grand Spa has it all.We appreciate your mention of the prestock option and are glad you found it handy and affordable. We apologize for the issue with the moldy smell in your room but are pleased to hear that leaving the sliders open helped improve the situation.We hope to have the pleasure of welcoming you back to Playa Grande Resort & Grand Spa for another fantastic stay in the future.Warm regards,

10/10 (非常に良い)

kelly

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
loved our stay here! the staff was SO wonderful and accommodating, the property is absolutely gorgeous, and we could not have found a better experience! we will definitely be back!
2024 年 2 月に 5 泊滞在
Renato Mendonca - General Managerからの返信 (投稿日 : 2024 年 5 月 16 日)
What a wonderful review, Kelly! We are so glad to hear that you loved your stay with us and that our staff was able to provide you with such wonderful and accommodating service. We look forward to your return and to providing you with another unforgettable experience. Thank you for choosing us and for sharing your feedback

10/10 (非常に良い)

Molly

家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The staff was warm, friendly and extremely helpful.
2024 年 5 月に 5 泊滞在
Renato Mendonca - General Managerからの返信 (投稿日 : 2024 年 5 月 16 日)
Thank you so much for your wonderful review! We are thrilled to hear that you had such a positive experience with our staff. Providing warm and friendly service is always our goal, and we are delighted to hear that we were able to exceed your expectations. We hope to welcome you back again soon for another fantastic stay!

10/10 (非常に良い)

Leslie

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
They were well staffed with excellent people.
2024 年 4 月に 4 泊滞在
Renato Mendonca - General Managerからの返信 (投稿日 : 2024 年 5 月 16 日)
Thank you for your review and score. Hope to have you back soon.

10/10 (非常に良い)

Bryan

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great access and friendly staff
2024 年 5 月に 1 泊滞在
Renato Mendonca - General Managerからの返信 (投稿日 : 2024 年 5 月 16 日)
Thank you for your score and review. Hope to have you back soon.

8/10 (良い)

Christina

家族旅行, グループ旅行
良かった点 : スタッフとサービス、設備とサービス
Overall I’d give it 4 stars. The staff was amazing. Bell boys and the little shopping center inside the resort were awesome. Some of the downs were some of the cleaning ladies were really rude when I tried to be friendly and say good morning. We had a junior suite and the water pressure was not that great. It would turn hot and cold when it wanted to. Found a few live bugs. Spider, gnats and looked like a small beetle looking insect. Overall okay resort.
2024 年 5 月に 2 泊滞在
Renato Mendonca - General Managerからの返信 (投稿日 : 2024 年 5 月 14 日)
Thank you for sharing your feedback about your recent stay. We're glad to hear that you found our staff, bell boys, and shopping center to be awesome. However, we're sorry to hear about the issues you experienced with some of the cleaning staff and the water pressure in your suite. Please know that we take your feedback seriously and will address these issues to improve our service.We apologize for any inconvenience caused by the cleanliness and maintenance issues you encountered. Your feedback helps us improve, and we hope to have the opportunity to welcome you back for a more enjoyable experience in the future. If there's anything else we can do to assist you, please let us know.Thank you for choosing our resort, and we hope to see you again soon.

10/10 (非常に良い)

Laura

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Loved this property. Definitely staying here again
2024 年 5 月に 3 泊滞在
Renato Mendonca - General Managerからの返信 (投稿日 : 2024 年 5 月 14 日)
Thank you for your score and comments. Hope to see you back soon.

10/10 (非常に良い)

Jeffrey

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great people and close walking to downtown. Beautiful place, will be staying there again.
2024 年 4 月に 10 泊滞在
Renato Mendonca - General Managerからの返信 (投稿日 : 2024 年 5 月 9 日)
Thank you so much for your score and review. Hope to see you back soon.

8/10 (良い)

Lisa

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This property is the perfect location to walk to the Marina. We felt very safe as to leave or enter the property you have to give the security at the gate your room number. The rooms are spacious and comfortable. What I did not like was they skimp on necessary items that your kitchen will need, like dish soap. There is no dishwasher so you are expected to wash your dishes but they don’t provide dish soap. They give you coffee but don’t supply sugar packets or creamer. I would expect a resort to leave water bottles in our room, especially since you shouldn’t drink the tap water in Mexico, but it’s just another thing you have to buy. The gift shop/store has it all but is very expensive. I do get tired of being nickels and dine’d to death. The cabs are all unionized so you have to pay double compared to the regular taxi cabs. I would stay at this property again now that I know what I would need to bring from home.
2024 年 5 月に 5 泊滞在
Renato Mendonca - General Managerからの返信 (投稿日 : 2024 年 5 月 8 日)
Dear Lisa,Thank you for sharing your feedback regarding your recent stay with us. We're glad to hear that you found our property to be in the perfect location for walking to the Marina and that you felt safe during your stay.We appreciate your comments about our spacious and comfortable rooms. However, we apologize for any inconvenience you experienced with the lack of necessary items in the kitchen. Your feedback is valuable to us, and we will take it into consideration to improve our guests' experience.We understand your concern about the cost of items in our gift shop/store and the pricing of unionized cabs. We strive to provide a convenient and comfortable stay for our guests, and we apologize if we fell short of meeting your expectations in these areas.We're glad to hear that you would consider staying with us again and appreciate your understanding. If you choose to visit us in the future, please don't hesitate to reach out to our staff for any assistance or information you may need during your stay.Thank you once again for your feedback, and we hope to welcome you back soon.Warm regards,

8/10 (良い)

Brandon

グループ旅行
良かった点 : 清潔度、スタッフとサービス
The facility was in a great location and had a beautiful view from the property, I would be willing to stay there again, but I will say that the fee structure isn’t very transparent- just about everything from adding a drink from the poolside bar to using any of the amenities came with surprise fees at checkout
2024 年 5 月に 4 泊滞在
Renato Mendonca - General Managerからの返信 (投稿日 : 2024 年 5 月 8 日)
Dear Brandon,Thank you for taking the time to share your feedback about your recent stay with us. We're delighted to hear that you found our facility to be in a great location with beautiful views, and we appreciate your willingness to stay with us again.We apologize for any inconvenience you experienced regarding the fee structure during your stay. We strive to be transparent with our guests about all fees and charges, and we're sorry if this was not the case during your visit. Your feedback is valuable to us, and we will use it to improve our communication with guests regarding fees and charges.If you choose to stay with us again, please feel free to reach out to our staff with any questions or concerns you may have about fees or charges. We want to ensure that your stay is as enjoyable and hassle-free as possible.Thank you once again for your feedback, and we hope to welcome you back for a more transparent and enjoyable stay in the future.Warm regards,

10/10 (非常に良い)

Reed

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We love the location and the view. Did not like that they automatically add a service charge to everything you purchase.
2024 年 4 月に 6 泊滞在
Renato Mendonca - General Managerからの返信 (投稿日 : 2024 年 5 月 7 日)
Thank you for your continued patronage and for sharing your feedback with us. We are thrilled to hear that you love the location and view at Playa Grande Resort & Grand Spa.Regarding the service charge, we would like to clarify that it is a workers union agreement, which is a common practice among hotels in Cabo. This service charge is shared among hotel employees as part of their compensation. We apologize if this was not communicated clearly during your stay, and we appreciate your understanding and support of our staff.We look forward to welcoming you back to Playa Grande Resort & Grand Spa for many more memorable stays. If there is anything specific you would like us to prepare for your next visit, please do not hesitate to let us know.Warm regards,

10/10 (非常に良い)

Shayesteh

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Very clean and nice place, needs to have free shuttle to marina.
2024 年 4 月に 4 泊滞在
Renato Mendonca - General Managerからの返信 (投稿日 : 2024 年 5 月 6 日)
Thank you so much for your comments and score! Hope to see you back soon!

10/10 (非常に良い)

Tera、Madison

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
We will definitely be back!
2024 年 4 月に 5 泊滞在
Renato Mendonca - General Managerからの返信 (投稿日 : 2024 年 5 月 6 日)
Thank you very much for your score. It will be a pleasure to host you again.

10/10 (非常に良い)

Tim

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Love the location. Huge Pacific pounding surf. Walk able to Marina and shops and dining
2024 年 4 月に 13 泊滞在
Renato Mendonca - General Managerからの返信 (投稿日 : 2024 年 5 月 4 日)
Hi Tim! thank you so much for your score and review. Hope to see you back soon.

8/10 (良い)

Luis Guillermo

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
Renato Mendonca - General Managerからの返信 (投稿日 : 2024 年 5 月 2 日)
Thank you for your score! Hope to see you back soon!

10/10 (非常に良い)

Nina Marie

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I LOVE PLAYA GRANDE RESORT, I GO BACK EVERY YEAR.
2024 年 4 月に 4 泊滞在
Renato Mendonca - General Managerからの返信 (投稿日 : 2024 年 4 月 29 日)
Thank you so much for your score and review! See you next year.

10/10 (非常に良い)

Wendy Jo

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Beautiful resort with amazing staff. So helpful and nice. Fun activities throughout the week for everyone. Dining options were great as well. I would do the all inclusive next time. Will definitely be back
2024 年 3 月に 5 泊滞在
Renato Mendonca - General Managerからの返信 (投稿日 : 2024 年 4 月 27 日)
Thank you so much for your glowing review on Expedia! We are thrilled to hear that you enjoyed the beauty of our resort, the variety of activities available, and the dining options. Our staff takes great pride in providing exceptional service, and we're delighted that this was evident during your stay.Choosing the all-inclusive option on your next visit will indeed allow you to experience even more of what we have to offer. We look forward to welcoming you back to Playa Grande Resort & Grand Spa for another wonderful getaway!Best Regards,

8/10 (良い)

arkeshea

The stay was wonderful. Would stay there again
2024 年 4 月に 3 泊滞在
Renato Mendonca - General Managerからの返信 (投稿日 : 2024 年 4 月 26 日)
Thank you so much for your score and comment. See you soon.

10/10 (非常に良い)

Kathleen、Lithia

カップルで旅行, 家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very nice property! Cleaning staff was amazing! Pool staff and food was very good as well! Only thing was some confusion when we wanted to add all inclusive for a few days. Some staff varied prices and number of required days. We were looking at venues for 200 wedding for son and didn't get to meet with coordinator and didn't receive call. Therefore looked at other locations. Security was great and everything overall was great.
2024 年 4 月に 5 泊滞在
Renato Mendonca - General Managerからの返信 (投稿日 : 2024 年 4 月 26 日)
Thank you for your wonderful review, Kathleen! We're delighted to hear that you enjoyed our property and the service provided by our cleaning and pool staff. We strive to ensure that every guest experience is exceptional, and it's great to know that we met your expectations in these areas.We apologize for the confusion regarding the all-inclusive package pricing and the inconsistency you experienced. We are actively working on streamlining our communication and pricing strategies to ensure a more consistent and clear experience for all our guests.We regret that you were unable to meet with our wedding coordinator during your visit. We understand how important these occasions are and would love another opportunity to discuss your son's wedding plans and how we can make your next visit perfect.Thank you once again for your feedback and for considering us for such a special event. We look forward to welcoming you back and hopefully celebrating many more special moments with you in the future.

10/10 (非常に良い)

Sindy

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
VERY GOOD
2024 年 4 月に 6 泊滞在
RMからの返信 (投稿日 : 2024 年 4 月 25 日)
Dear Sindy,On behalf of the entire ambassadors of service, we would like to thank you for visiting us. it will be a pleasure to welcome you again soon.Sincerely,The management

10/10 (非常に良い)

Robby

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Awesome
2024 年 4 月に 6 泊滞在
Renato Mendonca - General Managerからの返信 (投稿日 : 2024 年 4 月 22 日)
Thank you so much for your score and comment. Hope to see you back soon.

6/10 (普通)

Esther

カップルで旅行, 小さなお子様連れの家族旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス
The hotel is nice but there were some issues. There are a lot of birds on the property and it is a bit annoying to fight birds while you’re eating your meal throughout the day. The food was it anything amazing for the price that you’re paying it was really expensive. I don’t know for the class, but in a room we kept hearing noises late at night, which woke us up around from 11 to 2 AM so if you are a light sleeper this will prevent you from getting a good nights rest.
2024 年 4 月に 4 泊滞在
Renato Mendonca - General Managerからの返信 (投稿日 : 2024 年 4 月 17 日)
Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations. We understand that dealing with birds during meals can detract from the enjoyment of dining, and we are looking into additional measures to address this issue while ensuring the safety and natural beauty of our surroundings.We also regret that you found the food pricing not aligned with its value, and we appreciate your honesty as it guides us in reevaluating our menu offerings to better meet our guests' expectations.Regarding the noise disturbances in your room, we sincerely apologize for the inconvenience it caused. We aim to ensure all our guests have a restful experience, and we will investigate the source of the noise to prevent future occurrences.Your comfort and satisfaction are of utmost importance to us, and we hope you will give us another opportunity to provide you with a better experience on your next visit.Warm regards,

10/10 (非常に良い)

Scott

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The dining and bar were just ok but the property was beautiful. I had a fantastic view from my room and would recommend it to anyone. Check in was easy and so was parking.
2024 年 4 月に 4 泊滞在
Renato Mendonca - General Managerからの返信 (投稿日 : 2024 年 4 月 15 日)
Thank you for sharing your experience at our property and for the wonderful rating! We're thrilled to hear you enjoyed the beautiful views from your room and found the check-in and parking convenient. We appreciate your feedback on the dining and bar services; we're always looking for ways to enhance all aspects of our guest experience. Your recommendation means a lot to us, and we hope to welcome you back soon for another great stay!Warm regards,

10/10 (非常に良い)

Branden

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 3 泊滞在
Renato Mendonca - General Managerからの返信 (投稿日 : 2024 年 4 月 15 日)
thank you for your score. We hope to see you back soon.

10/10 (非常に良い)

Sirkka

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The staff was wonderful. Helpful and responsive. Had a wonderful week there with a beautiful ocean view!
2024 年 4 月に 7 泊滞在
Renato Mendonca - General Managerからの返信 (投稿日 : 2024 年 4 月 15 日)
Thank you so much for your lovely review! We're delighted to hear that you had a wonderful week with us and enjoyed the beautiful ocean view. It's great to know that our staff made a positive impact on your stay with their helpful and responsive service. We hope to have the pleasure of welcoming you back again soon for another memorable experience.

10/10 (非常に良い)

nicole

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Loved our stay and will be back again. The beds are comfortable and the rooms are clean. The food and drinks were good and all the staff are nothing short of amazing.
2024 年 3 月に 2 泊滞在
Renato Mendonca - General Managerからの返信 (投稿日 : 2024 年 4 月 13 日)
Thank you for your glowing review! We're delighted to hear that you loved your stay at Playa Grande Resort & Grand Spa. It's wonderful to know that you found the beds comfortable and the rooms clean, as we strive to provide a relaxing and tidy environment for all our guests.We're also thrilled that you enjoyed the food and drinks and that our staff made a great impression on you. Our team works hard to ensure every guest feels well cared for and appreciated, so it's rewarding to know we hit the mark during your visit.We look forward to welcoming you back for another amazing stay. If there's anything we can do to make your next visit even more special, please don't hesitate to reach out.Warm regards,

10/10 (非常に良い)

Shannon

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great service! We received an upgrade and that made all the difference! Safe location and awesome staff. Walkable to town and marina. Great for families with lots of fun poolside activities.
2024 年 4 月に 5 泊滞在
Renato Mendonca - General Managerからの返信 (投稿日 : 2024 年 4 月 13 日)
Thank you so much for your excellent review. We're thrilled to hear that the upgrade added a special touch to your stay at Playa Grande Resort & Grand Spa. It's wonderful to know that you felt safe and appreciated our staff's efforts to provide awesome service.We're also glad that our location contributed positively to your experience, with easy access to the town and marina enhancing your stay. It sounds like you and your family thoroughly enjoyed the fun poolside activities we offer, which are designed to entertain guests of all ages.Thank you again for choosing Playa Grande and for your recommendation. We look forward to welcoming you back for another delightful visit. If there's anything you'd like to see on your next trip or any other feedback you'd like to share, please don't hesitate to let us know.Warm regards,

10/10 (非常に良い)

Mayte

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
El hotel está muy buen ubicado , a unos pasos de la Marina . Tiene playa pero no se puede meter . En general lo recomiendo , recibimos upgrade y muy buena atención.
2024 年 4 月に 4 泊滞在
Renato Mendonca - General Managerからの返信 (投稿日 : 2024 年 4 月 12 日)
Muchas gracias por compartir su experiencia en Expedia y por otorgarnos una calificación de 5 sobre 5. Nos complace enormemente saber que disfrutó de la ubicación privilegiada de nuestro hotel, cercana a la Marina, y que la atención recibida cumplió con sus expectativas.Entendemos la observación sobre nuestra playa y, aunque es cierto que no es apta para el baño debido a las condiciones del mar, esperamos que haya disfrutado de las vistas y el entorno que ofrece.Nos alegra saber que se benefició de un upgrade durante su estancia, y esto es reflejo de nuestro compromiso por brindar experiencias excepcionales a nuestros huéspedes.Agradecemos su recomendación y esperamos tener el placer de recibirle nuevamente en Playa Grande Resort & Grand Spa para otra estancia memorable. Si hay algo en lo que podamos asistirle para su próxima visita, no dude en comunicarse con nosotros.Cálidos saludos,

10/10 (非常に良い)

Katya

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We had an excellent time and definitely coming back
2024 年 4 月に 4 泊滞在
Renato Mendonca - General Managerからの返信 (投稿日 : 2024 年 4 月 11 日)
Thank you so much for your score and review! Hope to see you back soon.

10/10 (非常に良い)

Saurabh

良かった点 : 清潔度
2024 年 3 月に 4 泊滞在
Renato Mendonca - General Managerからの返信 (投稿日 : 2024 年 4 月 12 日)
Thank you very much for your score. We hope to see you back soon.

10/10 (非常に良い)

Yan

良かった点 : 清潔度
2024 年 4 月に 2 泊滞在
Renato Mendonca - General Managerからの返信 (投稿日 : 2024 年 4 月 12 日)
Thank you so much! Hope to see you back soon.

2/10 (非常に不満)

nora

家族旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Horrible experience!!! Do not stay at this property!
2024 年 3 月に 6 泊滞在
Renato Mendonca - General Managerからの返信 (投稿日 : 2024 年 4 月 11 日)
We are truly sorry to hear that your experience at our property did not meet your expectations. We take your feedback seriously and would appreciate the opportunity to learn more about the specifics of your stay so we can address and rectify any issues. We are committed to ensuring our guests have a positive and enjoyable stay, and we hope to have the chance to prove this to you in the future.

8/10 (良い)

Teresa

2024 年 4 月に 6 泊滞在
Renato Mendonca - General Managerからの返信 (投稿日 : 2024 年 5 月 2 日)
Thank you for your score and review! Hope to see you back soon!

2/10 (非常に不満)

Anjuli

家族旅行, 小さなお子様連れの家族旅行
I was “upgraded” in a tower that took 10 extra minutes to get to. With a toddler this was inconvenient when the pools were on the other side of the property. It was noisy and not explained at check in. When discussing later they stated the rooms were “basically” the same and moved us the next day. It was completely different view and quieter, more convenient. Most staff were unhelpful. Area around property was out of the way but hard to get around without a car. Activities were fun but hard to know what was happening as no one shared or communicated. I will not stay here again.
2024 年 3 月に 4 泊滞在
Renato Mendonca - General Managerからの返信 (投稿日 : 2024 年 4 月 9 日)
Thank you, Anjuli, for sharing your feedback. We sincerely apologize for the inconvenience you experienced with the room location, especially with a toddler, and the initial noise issues. We're glad to hear that your room was changed to a more convenient and quieter one the next day, though we regret that this was not your initial experience. We're also concerned about your observation regarding our staff's helpfulness and the communication about activities. Your input is crucial for us to address these areas and improve our guest experience. We're disappointed to hear that you wouldn't choose to stay with us again, but we appreciate your honesty as it helps us to enhance our services for future guests. If there's anything specific you'd like to discuss further or if you have suggestions for improvement, please don't hesitate to contact us.

10/10 (非常に良い)

PATRICK D

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice place
2024 年 3 月に 8 泊滞在
Renato Mendonca - General Managerからの返信 (投稿日 : 2024 年 4 月 9 日)
Thank you for your comments and rating. We hope to have you back soon.

10/10 (非常に良い)

Tamara

良かった点 : 清潔度、スタッフとサービス
2024 年 3 月に 5 泊滞在
Renato Mendonca - General Managerからの返信 (投稿日 : 2024 年 4 月 26 日)
Thank you very much for your score. Hope to have you back soon.

8/10 (良い)

Natasha K.M.

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great location right by the marina!
2024 年 3 月に 5 泊滞在
Renato Mendonca - General Managerからの返信 (投稿日 : 2024 年 4 月 10 日)
Thank you for your score and review. We hope to see you back soon.

8/10 (良い)

Lucas

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It was a very large property.
2024 年 3 月に 7 泊滞在
Renato Mendonca - General Managerからの返信 (投稿日 : 2024 年 4 月 9 日)
Thank you for your rating. Hope to host you again soon.