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"On arrival given room key which didn’t work call reception lady came to open the door she couldn’t taken to another room her key still didn’t work finally got another key the next day the keys still didn’t work had 3 in total was told that the battery would be changed in the door no one did this , the shower wouldn’t turn off had to call someone to do this, was told over the phone that we’d be able to get snacks but closed on the Friday night all in all not great!!!!"