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"The rooms had a great traditional feel and the private outdoor tub was really nice to enjoy. My friends really loved the public and private onsen as well. They even have a spa onsite and the massages were very good and reasonably-priced. The breakfast and dinner meals were excellent, although maybe a bit too much food for us. Walking into Yubatake wasn’t all that bad, but a bit icy in spots. "

"The hotel is in a very convenient location, only a few minutes from the station, with a Lawson store right next to it and a supermarket nearby. The room is spotlessly clean and spacious. All the staff are nice and accommodating. They also provide a shuttle service to the station and to the Prince Ski Resort, which is very helpful. Our only comment is that we wish they could improve their breakfast service with better food options and presentation. Overall, it’s good value for money. We had a great stay and will definitely stay again."

"Staff was excellent in making sure we had a comfortable room. Provided all the helpful details about the amenities and services. Always smiling and willing to help. "

"We enjoyed our stay. Great staff and service. Very clean and a good dinner buffet. The hotel is a bit of a hike uphill. Google maps might tell you to approach from the right, go behind the hotel and come around to the entrance. This route has a bunch of uneven steps and is somewhat steep. It’s better to approach from the left side up a paved road with an even incline."

"Great stay. I booked a room with open air bath and it came with the access to the executive lounge for afternoon snacks and drinks. Snacks, beers and wine. The snacks there was amazing. Coz I booked two consecutive nites, they gave us access to the exclusive public bath, less ppl and with more privacy. The room was so clean and the staff were excellent. I was impressed by a staff Jaing, she was so helpful and always so enthusiastic and ready to help all the time when I saw her at the reception - check in and check out and when she was working at the executive lounge. The cleaning team was doing an excellent job. All of these made my stay so wonderful. "

"Great location. Right next to the Karuizawa station, outlet and snowfields. Shuttle scheduled to come every 15-30 minutes to take you around the resort, outlet and other snow fields. Staying at resort also gives you discounted rates with the ski lifts and gear rental. Spacious room. Great for families."

"Lovely hotel "

"Stayed here woth 4 kids to ski. Great spot and friendly staff. Will stay longer next time round "

"It was just okay. The front desk staff was not very friendly or helpful. Good value for price, but don’t expect much."