「I've stayed at this location three out of the four times I've been up to Anchorage. This was the leady of my favorite times staying at the this place. Here's my gripe with this experience. I received multiple texts & emails requesting I check in, I went ahead & checked in online. When I get there after 630p, the lady behind the counter is busy putting away the hotel keys, ok I'm patient no big deal. She proceeds to check me in again, I asked her why all the same questions when I thought I...
「I had an excellent stay. Room was great; staff was great. I enjoyed the breakfast. The only complaint was some noise at night with dog barking outside and motorcycles racing in the street. 」
「I have stayed at Jewel Lake a couple of times over the years when I can find availability. The communication is excellent and the lodging is very welcoming, comfortable, quiet and safe.」
「I have stayed here three times in the last year I have found it a place to stay. It is close to the airport it’s clean and the times I have stayed quiet. For people who stayed here years ago when it was under different management, I suggest you give it a try. I know for many Alaskans it has a bad reputation, but things have changed for the better. 」
"I booked one night by Hotels.com several months ago and got a reminder one day before stay. Nevertheless I got refused by the staff saying “your reservation has been cancelled”. I couldn’t believe that and understand how come such a terrible event happened. It was midnight and l had to accept an alternative he offered to me. It was terrible though I appreciate his help. It may be better never to book this hotel again."
